How To Fix V4359 - Rejection reason sets sales order item to not relevant for billing

SAP Error Message - Details

• Message type: E = Error

• Message class: V4 - Nachrichten Verkauf (Variable Meldungen und EDI-Meldungen)

• Message number: 359

• Message text: Rejection reason sets sales order item to not relevant for billing

What causes this issue?

The customer has not yet been fully invoiced for the quantity delivered
by the supplier. However, as the "Not Relevant for Billing" indicator
was configured for the specified rejection reason, it is no longer
possible to create billing documents for the customer once the sales
order item has been rejected.

System Response

INCLUDE VA_CONFIG_MSG_SYSTEMRESPONSE OBJECT DOKU ID TX

How to fix this error?

If appropriate, choose a rejection reason for which the "Not Relevant
for Billing" indicator is not set.
If the selected rejection reason fits your business rules, check whether
you want to fully invoice the customer for the quantity delivered by the
supplier before you reject the sales order item. If this message is an
error message, full further invoicing must take place for the selected
rejection reason.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message V4359 - Rejection reason sets sales order item to not relevant for billing ?

  The SAP error message V4359 indicates that a sales order item has been marked as "not relevant for billing" due to a rejection reason. This typically occurs in the context of billing and invoicing processes within the SAP Sales and Distribution (SD) module. Here’s a breakdown of the cause, potential solutions, and related information for this error:
  Cause
  The error message V4359 is triggered when a sales order item is associated with a rejection reason that prevents it from being billed. Common causes include:
  
  Rejection Reason Configuration: The rejection reason assigned to the sales order item is configured in such a way that it marks the item as not relevant for billing.
  Sales Order Status: The status of the sales order item may indicate that it cannot be billed, possibly due to prior issues such as delivery problems, customer disputes, or other operational issues.
  Incomplete Data: Missing or incorrect data in the sales order item, such as pricing, delivery dates, or customer information, can also lead to this error.
  
  Solution
  To resolve the V4359 error, consider the following steps:
  
  
  Check Rejection Reason:
  
  Review the rejection reason assigned to the sales order item. You can do this by navigating to the sales order in the SAP system and checking the item details.
  If the rejection reason is not appropriate, you may need to change it or remove it if it was assigned in error.
  
  
  
  Review Sales Order Status:
  
  Check the overall status of the sales order and the specific item. Ensure that all necessary conditions for billing are met.
  If the order is on hold or has other status indicators that prevent billing, address those issues first.
  
  
  
  Correct Incomplete Data:
  
  Ensure that all required fields in the sales order item are filled out correctly. This includes pricing, delivery dates, and any other relevant information.
  If there are discrepancies, correct them and try to bill the item again.
  
  
  
  Consult Configuration:
  
  If you have access to configuration settings, check the settings for rejection reasons in the SAP system. Ensure that they are set up correctly and that they align with your business processes.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on sales order processing and billing.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA02 (Change Sales Order) and VA03 (Display Sales Order) to navigate and troubleshoot sales orders effectively.
  User Exits and Enhancements: If your organization has custom enhancements or user exits related to sales order processing, check if they might be affecting the billing relevance of items.
  
  By following these steps, you should be able to identify the cause of the V4359 error and implement a solution to resolve it.