How To Fix V1173 - Credit user check 2 unsuccessful &1 &2 (cannot be saved)

SAP Error Message - Details

• Message type: E = Error

• Message class: V1 - Verkaufsbelegbearbeitung

• Message number: 173

• Message text: Credit user check 2 unsuccessful &1 &2 (cannot be saved)

Results of credit limit check:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

&V3&
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
| | | | | | | | | | |
| | | | | | | | | | ------> User exit 3
| | | | | | | | | --------> User exit 2
| | | | | | | | ----------> User exit 1
| | | | | | | ------------> max. dunning level
| | | | | | --------------> oldest open items
| | | | | ----------------> open items
| | | | ------------------> next check date
| | | --------------------> critical fields
| | ----------------------> document value
| ------------------------> dyn. credit limit check
--------------------------> stat. credit limit check
' ' - check not active
'OK ' - check successfully carried out
'NOK' - check was negative

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message V1173 - Credit user check 2 unsuccessful &1 &2 (cannot be saved) ?

  The SAP error message V1173, which states "Credit user check 2 unsuccessful &1 &2 (cannot be saved)," typically occurs during the sales order processing when the system performs credit checks. This error indicates that the credit check for the customer has failed, preventing the sales order from being saved.
  Cause:
  
  Credit Limit Exceeded: The customer has exceeded their credit limit, which is set in the customer master data.
  Open Items: There may be open items or overdue invoices for the customer that are affecting their credit status.
  Credit Management Settings: The credit management settings in the system may not be configured correctly, or the credit check strategy may not be appropriate for the customer.
  Customer Status: The customer may be flagged as blocked for credit or have a status that prevents further sales.
  
  Solution:
  
  
  Review Customer Credit Limit:
  
  Check the customer master data (transaction code XD03 or VD03) to see the credit limit and current credit exposure.
  If necessary, increase the credit limit or adjust the customer's credit exposure.
  
  
  
  Check Open Items:
  
  Review the customer's open items using transaction code FBL5N to identify any overdue invoices or outstanding payments.
  Resolve any issues with overdue payments or negotiate payment terms with the customer.
  
  
  
  Adjust Credit Management Settings:
  
  Review the credit management settings in the system (transaction code OB45 for credit control area settings).
  Ensure that the credit check strategy is appropriate for the customer and that the settings align with your business requirements.
  
  
  
  Customer Status:
  
  Check if the customer is blocked for credit. If so, you may need to unblock the customer or resolve any issues that led to the block.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about making changes to credit limits or customer statuses, consult with your finance or credit management team for guidance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03 / VD03: Display Customer Master Data
  FBL5N: Customer Line Item Display
  OB45: Credit Control Area Settings
  
  
  Credit Management: Understand the credit management process in SAP, including how credit limits are set and how credit checks are performed.
  Documentation: Refer to SAP documentation or help files for detailed information on credit management and error handling.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.