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Message type: E = Error
Message class: V1 - Verkaufsbelegbearbeitung
Message number: 173
Message text: Credit user check 2 unsuccessful &1 &2 (cannot be saved)
The system issues an error message and will not allow you to continue with this transaction until the error is resolved.
&V3&Error message extract from SAP system. Copyright SAP SE.
V1173
- Credit user check 2 unsuccessful &1 &2 (cannot be saved) ?The SAP error message V1173, which states "Credit user check 2 unsuccessful &1 &2 (cannot be saved)," typically occurs during the sales order processing when the system performs credit checks. This error indicates that the credit check for the customer has failed, preventing the sales order from being saved.
Cause:
- Credit Limit Exceeded: The customer has exceeded their credit limit, which is set in the customer master data.
- Open Items: There may be open items or overdue invoices for the customer that are affecting their credit status.
- Credit Management Settings: The credit management settings in the system may not be configured correctly, or the credit check strategy may not be appropriate for the customer.
- Customer Status: The customer may be flagged as blocked for credit or have a status that prevents further sales.
Solution:
Review Customer Credit Limit:
- Check the customer master data (transaction code
XD03
orVD03
) to see the credit limit and current credit exposure.- If necessary, increase the credit limit or adjust the customer's credit exposure.
Check Open Items:
- Review the customer's open items using transaction code
FBL5N
to identify any overdue invoices or outstanding payments.- Resolve any issues with overdue payments or negotiate payment terms with the customer.
Adjust Credit Management Settings:
- Review the credit management settings in the system (transaction code
OB45
for credit control area settings).- Ensure that the credit check strategy is appropriate for the customer and that the settings align with your business requirements.
Customer Status:
- Check if the customer is blocked for credit. If so, you may need to unblock the customer or resolve any issues that led to the block.
Consult with Finance Team:
- If you are unsure about making changes to credit limits or customer statuses, consult with your finance or credit management team for guidance.
Related Information:
XD03
/ VD03
: Display Customer Master DataFBL5N
: Customer Line Item DisplayOB45
: Credit Control Area SettingsBy following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.
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V1172
Credit user check 2 unsuccessful &1 &2
Results of credit limit check: The system issues an error message and will not allow you to continue with this transaction until the error is resolve...
V1171
Credit user check 1 unsuccessful &1 &2 (cannot be saved)
Results of credit limit check: The system issues an error message and will not allow you to continue with this transaction until the error is resolve...
V1174
Credit user check 3 unsuccessful &1 &2
Results of credit limit check: The system issues an error message and will not allow you to continue with this transaction until the error is resolve...
V1175
Credit user check 3 unsuccessful &1 &2 (cannot be saved)
Result of credit limit check: The system issues an error message and will not allow you to continue with this transaction until the error is resolved...
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