How To Fix V1171 - Credit user check 1 unsuccessful &1 &2 (cannot be saved)

SAP Error Message - Details

• Message type: E = Error

• Message class: V1 - Verkaufsbelegbearbeitung

• Message number: 171

• Message text: Credit user check 1 unsuccessful &1 &2 (cannot be saved)

Results of credit limit check:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

&V3&
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
| | | | | | | | | | |
| | | | | | | | | | ------> User exit 3
| | | | | | | | | --------> User exit 2
| | | | | | | | ----------> User exit 1
| | | | | | | ------------> max. dunning level
| | | | | | --------------> oldest open items
| | | | | ----------------> open items
| | | | ------------------> next check date
| | | --------------------> crit. fields
| | ----------------------> document value
| ------------------------> dyn. credit limit check
--------------------------> stat. credit limit check
' ' - check not active
'OK ' - check successful
'NOK' - check negative

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message V1171 - Credit user check 1 unsuccessful &1 &2 (cannot be saved) ?

  The SAP error message V1171, which states "Credit user check 1 unsuccessful &1 &2 (cannot be saved)," typically occurs during the sales order processing when the system performs a credit check and finds that the credit limit for a customer has been exceeded or is otherwise not acceptable based on the defined credit management settings.
  Cause:
  
  Credit Limit Exceeded: The customer has exceeded their credit limit, which is defined in the customer master data.
  Credit Management Settings: The credit management settings in the system may not be configured correctly, or the credit check may be set to a level that is too strict.
  Open Items: There may be open items or overdue invoices that are affecting the customer's credit status.
  Customer Status: The customer may have a status that prevents further credit (e.g., blocked for credit reasons).
  
  Solution:
  
  
  Review Customer Credit Limit:
  
  Check the customer master data (transaction code XD02 or VD02) to see the credit limit set for the customer.
  If necessary, increase the credit limit or adjust the customer's credit status.
  
  
  
  Check Open Items:
  
  Review the customer's open items (transaction code FBL5N) to identify any overdue invoices or outstanding payments that may be affecting the credit check.
  
  
  
  Adjust Credit Management Settings:
  
  If the credit check settings are too strict, consider adjusting them in the configuration (transaction code OB45 for credit control area settings).
  You may also want to review the credit check strategy assigned to the customer.
  
  
  
  Customer Status:
  
  Ensure that the customer is not blocked for credit reasons. You can check this in the customer master data.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about making changes to credit limits or customer statuses, consult with your finance or credit management team for guidance.
  
  
  
  Testing:
  
  After making any changes, attempt to save the sales order again to see if the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD02 / VD02: Change Customer Master Data
  FBL5N: Customer Line Item Display
  OB45: Credit Control Area Settings
  
  
  Credit Management: Understand the credit management process in SAP, including how credit limits are set and how credit checks are performed.
  Documentation: Refer to SAP documentation or help resources for detailed information on credit management and error handling.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or consult SAP Notes for specific patches or updates related to this error.