How To Fix V1171 - Credit user check 1 unsuccessful &1 &2 (cannot be saved)

V1171 - Overview

• Message type: E = Error

• Message class: V1 - Verkaufsbelegbearbeitung

• Message number: 171

• Message text: Credit user check 1 unsuccessful &1 &2 (cannot be saved)

Results of credit limit check:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

&V3&
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
| | | | | | | | | | |
| | | | | | | | | | ------> User exit 3
| | | | | | | | | --------> User exit 2
| | | | | | | | ----------> User exit 1
| | | | | | | ------------> max. dunning level
| | | | | | --------------> oldest open items
| | | | | ----------------> open items
| | | | ------------------> next check date
| | | --------------------> crit. fields
| | ----------------------> document value
| ------------------------> dyn. credit limit check
--------------------------> stat. credit limit check
' ' - check not active
'OK ' - check successful
'NOK' - check negative

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message V1171 - Credit user check 1 unsuccessful &1 &2 (cannot be saved) ?

  The SAP error message V1171, which states "Credit user check 1 unsuccessful &1 &2 (cannot be saved)," typically occurs during the sales order processing when the system performs a credit check and finds that the credit limit for a customer has been exceeded or is otherwise not acceptable based on the defined credit management settings.
  
  Cause:
  
  Credit Limit Exceeded: The customer has exceeded their credit limit, which is defined in the customer master data.
  Credit Management Settings: The credit management settings in the system may not be configured correctly, or the credit check may be set to a level that is too strict.
  Open Items: There may be open items or overdue invoices that are affecting the customer's credit status.
  Customer Status: The customer may have a status that prevents further credit (e.g., blocked for credit reasons).
  
  
  Solution:
  
  
  Review Customer Credit Limit:
  
  Check the customer master data (transaction code XD02 or VD02) to see the credit limit set