How To Fix V1170 - Credit user check 1 unsuccessful &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: V1 - Verkaufsbelegbearbeitung

• Message number: 170

• Message text: Credit user check 1 unsuccessful &1 &2

Results of credit limit check:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

&V3&
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
| | | | | | | | | | |
| | | | | | | | | | ------> User exit 3
| | | | | | | | | --------> User exit 2
| | | | | | | | ----------> User exit 1
| | | | | | | ------------> max. dunning level
| | | | | | --------------> oldest open items
| | | | | ----------------> open items
| | | | ------------------> next check date
| | | --------------------> crit. fields
| | ----------------------> document value
| ------------------------> dyn. credit limit check
--------------------------> stat. credit limit check
' ' - check not active
'OK ' - check successful
'NOK' - check negative

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message V1170 - Credit user check 1 unsuccessful &1 &2 ?

  The SAP error message V1170, which states "Credit user check 1 unsuccessful &1 &2," typically occurs during the credit check process in sales order processing. This error indicates that the system has determined that the credit limit for a customer has been exceeded or that there is some issue with the credit management settings.
  Causes:
  
  Exceeded Credit Limit: The customer has exceeded their credit limit, which is set in the customer master data.
  Credit Management Settings: The credit management settings may not be configured correctly, or the credit check may not be activated for the customer.
  Open Items: There may be open items or overdue invoices that are affecting the customer's credit status.
  Credit Control Area: The credit control area assigned to the customer may not be set up correctly.
  Customer Status: The customer may be blocked for credit reasons in the customer master data.
  
  Solutions:
  
  
  Review Customer Credit Limit:
  
  Check the customer master data (transaction code XD03 or VD03) to see the credit limit and current credit exposure.
  If necessary, increase the credit limit or clear overdue items.
  
  
  
  Check Open Items:
  
  Review the customer's open items in the accounts receivable to identify any overdue invoices that may be causing the issue.
  
  
  
  Adjust Credit Management Settings:
  
  Ensure that the credit management settings are correctly configured in the system. This includes checking the credit control area and ensuring that the credit check is activated for the relevant sales document types.
  
  
  
  Customer Status:
  
  Check if the customer is blocked for credit reasons. If so, you may need to unblock the customer after reviewing their creditworthiness.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about making changes to credit limits or customer statuses, consult with your finance or credit management team for guidance.
  
  
  
  Transaction Codes:
  
  Use transaction codes like FD32 to view and manage customer credit data.
  
  
  
  Related Information:
  
  Credit Management in SAP: SAP provides various tools for managing customer credit, including credit limits, risk categories, and credit exposure analysis.
  Documentation: Refer to SAP Help documentation for detailed information on credit management and error handling.
  User Exits and Enhancements: If your organization has custom credit checks implemented, review any user exits or enhancements that may affect the credit check process.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.