How To Fix V1169 - Credit check: Maximum dunning level exceeded (cannot be saved)

SAP Error Message - Details

• Message type: E = Error

• Message class: V1 - Verkaufsbelegbearbeitung

• Message number: 169

• Message text: Credit check: Maximum dunning level exceeded (cannot be saved)

Results of credit limit check:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

&V3&
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
| | | | | | | | | | |
| | | | | | | | | | ------> User exit 3
| | | | | | | | | --------> User exit 2
| | | | | | | | ----------> User exit 1
| | | | | | | ------------> max. dunning level
| | | | | | --------------> oldest open items
| | | | | ----------------> open items
| | | | ------------------> next check date
| | | --------------------> crit. fields
| | ----------------------> document value
| ------------------------> dyn. credit limit check
--------------------------> stat. credit limit check
' ' - check not active
'OK ' - check successful
'NOK' - check negative

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message V1169 - Credit check: Maximum dunning level exceeded (cannot be saved) ?

  The SAP error message V1169, which states "Credit check: Maximum dunning level exceeded (cannot be saved)," typically occurs during the sales order processing when the system detects that the customer has reached a maximum dunning level. This means that the customer has outstanding payments that have not been settled, and the system is configured to prevent further sales transactions until the issue is resolved.
  Cause:
  
  Outstanding Payments: The customer has overdue invoices or payments that have not been cleared.
  Dunning Levels: The customer has reached the maximum dunning level set in the system, indicating that they have been dunned multiple times for overdue payments.
  Credit Management Settings: The credit management settings in SAP may be configured to block sales orders for customers who exceed a certain dunning level.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Customer Account:
  
  Check the customer’s account for any outstanding invoices or payments. You can do this using transaction codes like FD10N (Display Customer Balance) or FBL5N (Customer Line Item Display).
  
  
  
  Clear Outstanding Payments:
  
  If there are overdue invoices, work with the customer to settle these payments. Once the payments are made, the dunning level will be adjusted accordingly.
  
  
  
  Adjust Dunning Levels:
  
  If necessary, you can adjust the dunning levels in the customer master data. This can be done using transaction code XD02 (Change Customer) or FD02 (Change Customer - Company Code).
  Navigate to the "Dunning" tab and review the dunning settings.
  
  
  
  Credit Management Configuration:
  
  If the dunning levels are set too restrictively, consider reviewing the credit management settings in the system. This may involve working with your SAP administrator or consultant to adjust the credit control settings.
  
  
  
  Manual Override:
  
  In some cases, if you have the necessary permissions, you may be able to manually override the credit check for a specific sales order. However, this should be done with caution and typically requires managerial approval.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about the customer’s payment history or the implications of changing dunning levels, consult with your finance or accounts receivable team for guidance.
  
  
  
  Related Information:
  
  Dunning Process: Understand the dunning process in SAP, which involves sending reminders to customers for overdue payments. The dunning levels indicate how many reminders have been sent.
  Credit Management: Familiarize yourself with SAP's credit management functionality, which helps manage customer credit limits and payment behavior.
  Transaction Codes: Useful transaction codes include:
  
  FD10N - Display Customer Balance
  FBL5N - Customer Line Item Display
  XD02 - Change Customer
  FD02 - Change Customer - Company Code
  
  
  
  By following these steps, you should be able to resolve the V1169 error and proceed with the sales order processing.