How To Fix V1168 - Maxmimum dunning level exceeded

SAP Error Message - Details

• Message type: E = Error

• Message class: V1 - Verkaufsbelegbearbeitung

• Message number: 168

• Message text: Maxmimum dunning level exceeded

Results of credit limit check:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

&V3&
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
| | | | | | | | | | |
| | | | | | | | | | ------> User exit 3
| | | | | | | | | --------> User exit 2
| | | | | | | | ----------> User exit 1
| | | | | | | ------------> max. dunning level
| | | | | | --------------> oldest open items
| | | | | ----------------> open items
| | | | ------------------> next check date
| | | --------------------> crit. fields
| | ----------------------> document value
| ------------------------> dyn. credit limit check
--------------------------> stat. credit limit check
' ' - check not active
'OK ' - check successful
'NOK' - check negative

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message V1168 - Maxmimum dunning level exceeded ?

  The SAP error message V1168, which states "Maximum dunning level exceeded," typically occurs in the context of the dunning process in SAP. Dunning is the process of communicating with customers to ensure the collection of accounts receivable. This error indicates that a customer has reached the maximum number of dunning levels that can be processed for their account.
  Cause:
  
  Exceeded Dunning Levels: The customer has already been dunned to the maximum level defined in the dunning configuration. Each dunning level corresponds to a specific stage in the dunning process, and once the maximum is reached, no further dunning notices can be generated.
  Configuration Settings: The maximum dunning levels are defined in the dunning procedure settings. If the dunning procedure is set to a low number of levels, it may lead to this error if the customer has already received all possible dunning notices.
  Customer-Specific Settings: Individual customer settings may also limit the number of dunning levels that can be processed.
  
  Solution:
  
  Review Dunning Procedure: Check the dunning procedure assigned to the customer. You can do this by navigating to the dunning configuration in SAP (Transaction code: OVA2) and reviewing the settings for the maximum number of dunning levels.
  Adjust Maximum Levels: If necessary, increase the maximum number of dunning levels in the dunning procedure configuration to allow for additional dunning notices.
  Check Customer Dunning History: Review the dunning history for the customer to understand how many dunning levels have already been processed. This can help in determining if the customer needs to be reset or if further action is required.
  Manual Intervention: If the customer needs to be dunned again despite reaching the maximum level, you may need to manually adjust their dunning status or reset their dunning levels, depending on your organization's policies.
  Consult Documentation: Refer to SAP documentation or consult with your SAP support team for specific guidance on handling this error in your system.
  
  Related Information:
  
  Dunning Configuration: Familiarize yourself with the dunning configuration settings in SAP, including how to set up dunning levels and procedures.
  Transaction Codes: Common transaction codes related to dunning include:
  
  OVA2: Dunning Procedure Configuration
  F150: Dunning Run
  FBL1N/FBL5N: Vendor/Customer Line Item Display (to check dunning history)
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide updates related to dunning processes.
  
  By following these steps, you should be able to resolve the V1168 error and continue with the dunning process for the affected customer.