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How To Fix V1167 - Credit check: oldest open items overdue (cannot be saved)


SAP Error Message - Details

  • Message type: E = Error

  • Message class: V1 - Verkaufsbelegbearbeitung

  • Message number: 167

  • Message text: Credit check: oldest open items overdue (cannot be saved)

  • Show details Hide details
  • Results of credit limit check:

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

    &V3&
    ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
    | | | | | | | | | | |
    | | | | | | | | | | ------> User exit 3
    | | | | | | | | | --------> User exit 2
    | | | | | | | | ----------> User exit 1
    | | | | | | | ------------> max. dunning level
    | | | | | | --------------> oldest open items
    | | | | | ----------------> open items
    | | | | ------------------> next check date
    | | | --------------------> crit. fields
    | | ----------------------> document value
    | ------------------------> dyn. credit limit check
    --------------------------> stat. credit limit check
    ' ' - check not active
    'OK ' - check successful
    'NOK' - check negative

    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message V1167 - Credit check: oldest open items overdue (cannot be saved) ?

    The SAP error message V1167, which states "Credit check: oldest open items overdue (cannot be saved)," typically occurs during the sales order processing when the system detects that there are overdue open items for a customer. This is part of the credit management functionality in SAP, which is designed to prevent sales orders from being processed if the customer's credit situation is not satisfactory.

    Cause:

    1. Overdue Open Items: The primary cause of this error is that the customer has open items (invoices, payments, etc.) that are overdue. This indicates that the customer has not paid their debts on time, which raises a red flag in terms of creditworthiness.
    2. Credit Limit Exceeded: The customer's credit limit may have been exceeded due to these overdue items.
    3. Credit Management Settings: The settings in the credit management module may be configured to block sales orders if there are overdue items.

    Solution:

    To resolve this error, you can take the following steps:

    1. Review Customer Account:

      • Go to the customer account in the SAP system (transaction code FD03 for display).
      • Check the open items and identify which ones are overdue.
    2. Clear Overdue Items:

      • If possible, contact the customer to arrange for payment of the overdue items.
      • Once the overdue items are cleared, the credit check should pass, and you should be able to save the sales order.
    3. Adjust Credit Management Settings:

      • If the business process allows, you may consider adjusting the credit management settings to allow for exceptions or to change the criteria for credit checks.
      • This can be done in the configuration settings (transaction code OB45 for credit control area settings).
    4. Manual Override:

      • If you have the necessary permissions and it is justified, you may be able to manually override the credit check for this specific sales order. This should be done with caution and proper documentation.
    5. Consult with Finance Team:

      • If you are unsure about how to proceed, consult with your finance or credit management team to understand the implications of the overdue items and the best course of action.

    Related Information:

    • Credit Management in SAP: Understanding how credit management works in SAP can help in managing customer credit limits and overdue items effectively.
    • Transaction Codes:
      • FD03: Display Customer
      • FD10N: Customer Line Item Display
      • VK11: Create Pricing Condition
      • OB45: Credit Control Area Settings
    • Documentation: Refer to SAP Help documentation for detailed information on credit management and error handling.

    By addressing the overdue items and ensuring that the customer's credit situation is acceptable, you should be able to resolve the V1167 error and proceed with the sales order processing.

    • Do you have any question about this error?


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