How To Fix V1172 - Credit user check 2 unsuccessful &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: V1 - Verkaufsbelegbearbeitung

• Message number: 172

• Message text: Credit user check 2 unsuccessful &1 &2

Results of credit limit check:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

&V3&
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
| | | | | | | | | | |
| | | | | | | | | | ------> User exit 3
| | | | | | | | | --------> User exit 2
| | | | | | | | ----------> User exit 1
| | | | | | | ------------> max. dunning level
| | | | | | --------------> oldest open items
| | | | | ----------------> open items
| | | | ------------------> next check date
| | | --------------------> critical fields
| | ----------------------> document value
| ------------------------> dyn. credit limit check
--------------------------> stat. credit limit check
' ' - check not active
'OK ' - check successfully carried out
'NOK' - check was negative

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message V1172 - Credit user check 2 unsuccessful &1 &2 ?

  The SAP error message V1172, which states "Credit user check 2 unsuccessful &1 &2," typically occurs during the credit check process in sales order processing. This error indicates that the system has failed to pass the second level of credit checks for a customer, which can be due to various reasons related to credit management settings.
  Causes:
  
  Credit Limit Exceeded: The customer may have exceeded their credit limit, which is set in the customer master data.
  Open Items: There may be open items or overdue invoices that are affecting the customer's credit status.
  Credit Control Area Settings: The credit control area settings may not be configured correctly, or the customer may not be assigned to the correct credit control area.
  Credit Management Configuration: The configuration for credit management in the system may not be set up properly, leading to failed checks.
  Customer Status: The customer may have a status that prevents further credit (e.g., blocked for credit).
  
  Solutions:
  
  Check Customer Credit Limit: Review the customer’s credit limit in the customer master data (transaction code XD02 or VD02) and adjust it if necessary.
  Review Open Items: Check for any open items or overdue invoices in the customer account (transaction code FBL5N) and resolve any outstanding issues.
  Verify Credit Control Area: Ensure that the customer is assigned to the correct credit control area and that the settings for that area are appropriate.
  Adjust Credit Management Settings: If necessary, review and adjust the credit management settings in the configuration (transaction code OB45 for credit control area settings).
  Check Customer Status: Ensure that the customer is not blocked for credit or has any other restrictions that would prevent credit checks from passing.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD02, VD02, FBL5N, and OB45 for managing customer data and credit settings.
  Credit Management Configuration: Review the SAP documentation or consult with your SAP Basis or functional consultant to ensure that credit management is configured according to your business requirements.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to credit checks and error messages.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or refer to SAP's official documentation for further troubleshooting steps.