How To Fix V1154 - Order receipt/delivery not possible, credit customer blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: V1 - Verkaufsbelegbearbeitung

• Message number: 154

• Message text: Order receipt/delivery not possible, credit customer blocked

Results of credit limit check:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

&V3&
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
| | | | | | | | | | |
| | | | | | | | | | ------> User exit 3
| | | | | | | | | --------> User exit 2
| | | | | | | | ----------> User exit 1
| | | | | | | ------------> max. dunning level
| | | | | | --------------> oldest open items
| | | | | ----------------> open items
| | | | ------------------> next check date
| | | --------------------> crit. fields
| | ----------------------> document value
| ------------------------> dyn. credit limit check
--------------------------> stat. credit limit check
' ' - check not active
'OK ' - check successful
'NOK' - check negative

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message V1154 - Order receipt/delivery not possible, credit customer blocked ?

  The SAP error message V1154, which states "Order receipt/delivery not possible, credit customer blocked," typically occurs when a customer has been flagged as a credit risk in the system. This means that the customer has exceeded their credit limit or has other credit-related issues that prevent further transactions, such as order receipts or deliveries.
  Cause:
  
  Credit Limit Exceeded: The customer has exceeded their assigned credit limit.
  Credit Block: The customer account is blocked for credit reasons, which can happen if there are overdue invoices or other financial issues.
  Credit Management Settings: The settings in the credit management module may be configured to block deliveries or order receipts for certain conditions.
  
  Solution:
  
  
  Review Customer Credit Status:
  
  Check the customer’s credit limit and current outstanding balance in the SAP system.
  Navigate to the customer master data (transaction code XD03 for display) and review the credit management section.
  
  
  
  Adjust Credit Limit:
  
  If appropriate, consider increasing the customer’s credit limit. This can be done by editing the customer master data (transaction code XD02 for change).
  Ensure that any changes comply with your company’s credit policies.
  
  
  
  Clear Blocked Status:
  
  If the customer is blocked due to overdue payments, contact the customer to resolve any outstanding issues.
  Once resolved, you can remove the credit block in the customer master data.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about the credit policies or how to proceed, consult with your finance or credit management team for guidance.
  
  
  
  Check Credit Management Configuration:
  
  Review the configuration settings in the credit management module to ensure they align with your business requirements.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master
  XD02: Change Customer Master
  FD32: Display Customer Credit Management
  FD33: Display Customer Credit Management (with credit limit)
  
  
  
  Credit Management: SAP has a robust credit management module that allows businesses to manage customer credit limits, monitor credit exposure, and enforce credit policies.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on credit management and how to handle credit blocks.
  
  
  User Roles: Ensure that you have the necessary authorizations to view and modify customer credit information.
  
  
  By following these steps, you should be able to resolve the V1154 error and proceed with the order receipt or delivery process.