How To Fix USMD_GOV_TOOLS024 - CR &1: Number of toplevel WF items could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: USMD_GOV_TOOLS - Cross Governance API messages

• Message number: 024

• Message text: CR &1: Number of toplevel WF items could not be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message USMD_GOV_TOOLS024 - CR &1: Number of toplevel WF items could not be determined ?

  The SAP error message USMD_GOV_TOOLS024 typically occurs in the context of SAP Master Data Governance (MDG) when there is an issue with the workflow items related to the governance process. The specific error message indicates that the system is unable to determine the number of top-level workflow items, which can hinder the processing of workflows in MDG.
  Causes:
  
  Workflow Configuration Issues: There may be a misconfiguration in the workflow settings or definitions that prevents the system from correctly identifying the top-level workflow items.
  Data Inconsistencies: Inconsistencies in the underlying data or master data records can lead to issues in workflow processing.
  Authorization Issues: Lack of proper authorizations for the user or role trying to access the workflow can also lead to this error.
  System Bugs or Limitations: There may be bugs in the version of SAP you are using, or limitations in the workflow processing logic.
  
  Solutions:
  
  
  Check Workflow Configuration:
  
  Review the workflow configuration in the SAP system to ensure that all necessary settings are correctly defined.
  Ensure that the workflow templates are correctly set up and activated.
  
  
  
  Data Validation:
  
  Validate the master data records involved in the workflow to ensure there are no inconsistencies or missing information.
  Use transaction codes like MDG_MAT or MDG_BS to check the data.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access and process the workflows.
  Check the roles assigned to the user and ensure they include the necessary permissions for workflow processing.
  
  
  
  System Logs and Traces:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Use transaction SWI1 to analyze the workflow instances and see if there are any stuck or failed instances.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes that may address this specific error message or provide patches for known issues.
  If the problem persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2_FREQ (Work Item Selection for Frequency), and SLG1 (Application Log) for troubleshooting.
  Documentation: Review the official SAP documentation for Master Data Governance and Workflow Management for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error message USMD_GOV_TOOLS024 effectively.