How To Fix UMB227 - The Document Viewer is not installed correctly

UMB227 - Overview

• Message type: E = Error

• Message class: UMB - SEM-CPM: Balanced Scorecard

• Message number: 227

• Message text: The Document Viewer is not installed correctly

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UMB227 - The Document Viewer is not installed correctly ?

  The SAP error message UMB227, which states "The Document Viewer is not installed correctly," typically indicates an issue with the installation or configuration of the SAP Document Viewer component. This component is essential for viewing documents within the SAP environment, and if it is not set up properly, users may encounter this error.
  Causes:
  
  Incomplete Installation: The Document Viewer may not have been installed correctly or completely.
  Version Mismatch: There may be a version mismatch between the SAP system and the Document Viewer.
  
  Configuration Issues: Incorrect configuration settings in the SAP system or the Document Viewer can lead to this error.
  Missing Dependencies: Required components or libraries that the Document Viewer depends on may be missing.
  User Permissions: The user may not have the necessary permissions to access the Document Viewer.
  
  Solutions:
  
  
  Reinstall the Document Viewer:
  
  Uninstall the current version of the Document Viewer.
  Download the latest version compatible with your SAP system.
  Follow the installation instructions carefully to ensure a