How To Fix UMB228 - The system cannot display the document

SAP Error Message - Details

• Message type: E = Error

• Message class: UMB - SEM-CPM: Balanced Scorecard

• Message number: 228

• Message text: The system cannot display the document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message UMB228 - The system cannot display the document ?

  The SAP error message UMB228, which states "The system cannot display the document," typically occurs when there is an issue with accessing or displaying a document in the SAP system. This can happen for various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Document Not Found: The document you are trying to access may not exist in the system or may have been deleted.
  Authorization Issues: The user may not have the necessary permissions to view the document.
  Document Status: The document may be in a status that prevents it from being displayed (e.g., archived or locked).
  Technical Issues: There may be technical problems with the SAP system, such as database issues or configuration errors.
  Incorrect Document Type: The document type may not be supported for display in the current context.
  
  Solutions:
  
  Check Document Existence: Verify that the document you are trying to access actually exists in the system. You can do this by searching for the document using its reference number or other identifying information.
  Review Authorizations: Ensure that the user has the necessary authorizations to view the document. This may involve checking user roles and permissions in the SAP system.
  Check Document Status: Investigate the status of the document. If it is archived or locked, you may need to take appropriate actions to unlock or retrieve it.
  Technical Troubleshooting: If the issue seems to be technical, consider checking the system logs for errors or contacting your SAP Basis team for assistance. They can help diagnose and resolve any underlying technical issues.
  Consult Documentation: Review SAP documentation or help resources related to the specific document type you are trying to access. There may be specific requirements or limitations for displaying certain types of documents.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP Notes often provide fixes or workarounds for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting document-related issues, such as SE11 (Data Dictionary), SE37 (Function Builder), or SLG1 (Application Log).
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP support team or consult with SAP directly for further assistance.