How To Fix UMB226 - The current platform does not support the Document Viewer

SAP Error Message - Details

• Message type: E = Error

• Message class: UMB - SEM-CPM: Balanced Scorecard

• Message number: 226

• Message text: The current platform does not support the Document Viewer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message UMB226 - The current platform does not support the Document Viewer ?

  The SAP error message UMB226, which states "The current platform does not support the Document Viewer," typically occurs when there is an issue with the configuration or compatibility of the Document Viewer component in your SAP environment. Here are some potential causes, solutions, and related information:
  Causes:
  
  Unsupported Browser or Version: The Document Viewer may not be supported on the browser you are using or the version of the browser may be outdated.
  Missing or Incorrect Configuration: The Document Viewer may not be properly configured in the SAP system or the necessary components may not be installed.
  Platform Limitations: The operating system or platform you are using may not support the Document Viewer.
  Java or Flash Issues: If the Document Viewer relies on Java or Flash, issues with these technologies (e.g., not installed, disabled, or outdated) can lead to this error.
  User Permissions: The user may not have the necessary permissions to access the Document Viewer.
  
  Solutions:
  
  Check Browser Compatibility: Ensure that you are using a supported browser and version. SAP typically recommends using specific browsers for optimal performance.
  Update Browser: If you are using an outdated browser, update it to the latest version.
  Verify Configuration: Check the configuration settings for the Document Viewer in your SAP system. Ensure that all necessary components are installed and configured correctly.
  Install Required Software: If the Document Viewer requires Java or Flash, ensure that these are installed and enabled in your browser.
  Check User Permissions: Verify that the user has the necessary permissions to access the Document Viewer. Consult with your SAP administrator if needed.
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles that may address this specific error. SAP frequently updates its documentation and may have specific fixes or workarounds.
  Test on Different Platforms: If possible, try accessing the Document Viewer from a different operating system or device to see if the issue persists.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the version of the software you are using. This can provide insights into compatibility and configuration.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the UMB226 error in your SAP environment.