How To Fix UDM_MSG121 - Customer-disputed amount was changed from &1 &2 to &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 121

• Message text: Customer-disputed amount was changed from &1 &2 to &3 &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG121 - Customer-disputed amount was changed from &1 &2 to &3 &4 ?

  The SAP error message UDM_MSG121 indicates that a customer-disputed amount has been modified. This message typically arises in the context of dispute management within SAP, particularly when dealing with customer invoices and payment discrepancies.
  Cause:
  The error message UDM_MSG121 is triggered when there is a change in the disputed amount associated with a customer invoice. The message specifies that the amount has been altered from one value to another, which can happen due to various reasons, such as:
  
  Manual Adjustment: A user may have manually changed the disputed amount in the system.
  Data Entry Error: Incorrect data entry during the dispute management process can lead to discrepancies.
  System Configuration: Changes in system settings or configurations that affect how disputed amounts are calculated or displayed.
  Integration Issues: If there are integrations with other systems (like CRM or financial systems), discrepancies can arise from data synchronization issues.
  
  Solution:
  To resolve the UDM_MSG121 error, consider the following steps:
  
  Review Changes: Check the change log or history for the disputed amount to understand who made the change and why.
  Validate Data: Ensure that the amounts entered are correct and reflect the actual dispute with the customer.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on handling disputed amounts.
  User Training: If manual adjustments are common, consider providing additional training to users on how to manage disputes correctly.
  System Configuration: If the issue is related to system settings, consult with your SAP administrator or technical team to review and adjust configurations as necessary.
  Revert Changes: If the change was made in error, revert the disputed amount back to its original value, ensuring that all stakeholders are informed.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for dispute management, such as UDM_DISPUTE for managing disputes.
  SAP Notes: Check for any SAP Notes related to UDM_MSG121 for specific patches or updates that may address known issues.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it effectively.