How To Fix UDM_MSG122 - Customer-disputed amount of &3 &4 determined

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 122

• Message text: Customer-disputed amount of &3 &4 determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG122 - Customer-disputed amount of &3 &4 determined ?

  The SAP error message UDM_MSG122 indicates that there is a customer-disputed amount associated with a billing document or invoice. This typically occurs in the context of SAP's dispute management module, where a customer has raised a dispute regarding a specific amount on their invoice.
  Cause:
  The error message UDM_MSG122 is triggered when:
  
  A customer has formally disputed a specific amount on an invoice.
  The disputed amount is recorded in the system, and the system is unable to process the invoice or payment due to this dispute.
  There may be discrepancies between the amount billed and the amount the customer believes they should pay.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review the Dispute: Check the details of the dispute in the SAP system. This can usually be done through the dispute management module where you can see the disputed amount and the reason for the dispute.
  
  
  Communicate with the Customer: Reach out to the customer to understand the reason for the dispute. This may involve clarifying charges, providing additional documentation, or negotiating the disputed amount.
  
  
  Adjust the Invoice: If the dispute is valid, you may need to adjust the invoice accordingly. This could involve creating a credit memo or adjusting the billing document to reflect the agreed-upon amount.
  
  
  Update the Dispute Status: Once the dispute is resolved, update the status in the SAP system to reflect that the dispute has been closed. This will allow further processing of the invoice or payment.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling disputes to ensure compliance with procedures.
  
  
  Involve Relevant Departments: If necessary, involve finance, sales, or customer service departments to gather more information or to assist in resolving the dispute.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for dispute management, such as UDM_DISPUTE for managing disputes.
  Reporting: Use reporting tools within SAP to analyze disputes and identify patterns that may require attention.
  Training: Ensure that staff involved in billing and customer service are trained on how to handle disputes effectively to minimize future occurrences.
  
  By following these steps, you should be able to address the UDM_MSG122 error and resolve the customer dispute effectively.