How To Fix UDM_MSG123 - No calculation, since no customer-disputed objects exist

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 123

• Message text: No calculation, since no customer-disputed objects exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG123 - No calculation, since no customer-disputed objects exist ?

  The SAP error message UDM_MSG123 indicates that there are no customer-disputed objects available for processing, which means that the system cannot perform the calculation or action you are trying to execute. This error typically occurs in the context of SAP's dispute management or billing processes.
  Cause:
  
  No Disputed Objects: The primary cause of this error is that there are no objects (like invoices or billing documents) that have been flagged as disputed by the customer. The system is designed to perform calculations or actions only when there are relevant disputed items to process.
  Incorrect Selection Criteria: The selection criteria used to retrieve disputed objects may not match any existing records. This could be due to filters applied in the selection screen that exclude all available disputed items.
  Data Synchronization Issues: There may be a delay or issue in the synchronization of data between different modules or systems, leading to the absence of expected disputed objects.
  
  Solution:
  
  Check for Disputed Objects: Verify if there are any customer-disputed objects in the system. You can do this by navigating to the relevant transaction or report that lists disputed items. Ensure that there are indeed items that should be processed.
  Review Selection Criteria: If you are using a report or transaction that allows for filtering, review the selection criteria to ensure that it is set correctly to include the relevant disputed objects.
  Create Disputed Objects: If there are no existing disputed objects, you may need to create them. This can involve entering disputes for specific invoices or billing documents that the customer has raised.
  Check Data Integrity: Ensure that the data in the system is accurate and up-to-date. If there are issues with data synchronization, you may need to investigate and resolve those issues.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling disputes and the related processes in your version of SAP.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL1N (Vendor Line Item Display), FBL5N (Customer Line Item Display), or specific dispute management transactions.
  SAP Notes: Check for any SAP Notes related to UDM_MSG123 for additional insights or patches that may address known issues.
  User Roles and Permissions: Ensure that the user executing the transaction has the necessary permissions to view and manage disputed objects.
  Training and Support: If you are unsure about the dispute management process, consider seeking training or support from your SAP administrator or a consultant.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.