How To Fix UDM_MSG120 - Customer-disputed amount was not changed

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 120

• Message text: Customer-disputed amount was not changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG120 - Customer-disputed amount was not changed ?

  The SAP error message UDM_MSG120, which states "Customer-disputed amount was not changed," typically occurs in the context of dispute management within SAP. This error indicates that an attempt to modify a customer-disputed amount has failed, often due to specific conditions not being met.
  Causes:
  
  Status Restrictions: The dispute case may be in a status that does not allow changes to the disputed amount. For example, if the dispute is already resolved or closed, modifications may not be permitted.
  Authorization Issues: The user may lack the necessary permissions to change the disputed amount.
  Data Integrity Rules: There may be business rules or validations in place that prevent changes to the disputed amount under certain conditions.
  Incomplete Data: Required fields or data may be missing, preventing the system from processing the change.
  System Configuration: Custom configurations or settings in the SAP system may restrict changes to disputed amounts.
  
  Solutions:
  
  Check Status: Verify the status of the dispute case. If it is closed or resolved, you may need to reopen it or follow the appropriate process to make changes.
  Review Authorizations: Ensure that the user has the necessary authorizations to modify the disputed amount. This may involve checking user roles and permissions in the SAP system.
  Validate Data: Ensure that all required fields are filled out correctly and that the data meets any business rules or validations.
  Consult Documentation: Review any relevant documentation or guidelines related to dispute management in your organization to understand the specific conditions under which changes can be made.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with a functional expert who can provide insights based on your specific configuration and business processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to dispute management, such as FBL1N (Vendor Line Item Display) or FBL5N (Customer Line Item Display).
  SAP Notes: Check for any SAP Notes related to UDM_MSG120 for potential bug fixes or updates that may address the issue.
  Training and Documentation: Ensure that users involved in dispute management are adequately trained and have access to documentation that outlines the processes and restrictions related to disputed amounts.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the error message UDM_MSG120 effectively.