How To Fix UDM_MSG119 - Customer-disputed credit memo amount for &3 &4 determined

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 119

• Message text: Customer-disputed credit memo amount for &3 &4 determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG119 - Customer-disputed credit memo amount for &3 &4 determined ?

  The SAP error message UDM_MSG119 indicates that there is a discrepancy between the credit memo amount and the amount that the customer disputes. This message typically arises in the context of SAP's dispute management module, which is used to handle customer disputes regarding invoices, credit memos, and other financial transactions.
  Cause:
  
  
  Discrepancy in Amounts: The most common cause of this error is that the amount on the credit memo does not match the amount that the customer has disputed. This could be due to various reasons, such as:
  
  Incorrect data entry when creating the credit memo.
  Changes in pricing or discounts that were not reflected in the credit memo.
  Customer claims that are not properly documented or understood.
  
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the business processes, leading to discrepancies.
  
  
  Incomplete Documentation: If the necessary documentation or supporting information for the credit memo is missing or incorrect, it can lead to disputes.
  
  
  Solution:
  
  
  Review the Credit Memo: Check the details of the credit memo against the customer's dispute. Ensure that the amounts match and that all relevant information is accurate.
  
  
  Communicate with the Customer: Reach out to the customer to clarify the reasons for the dispute. Understanding their perspective can help resolve the issue.
  
  
  Adjust the Credit Memo: If the credit memo amount is indeed incorrect, you may need to adjust it to reflect the correct amount that the customer agrees upon.
  
  
  Documentation: Ensure that all necessary documentation is in place to support the credit memo. This includes invoices, agreements, and any correspondence with the customer.
  
  
  Configuration Check: If the issue persists, review the configuration settings in the SAP system related to credit memos and dispute management. Ensure that they align with your business processes.
  
  
  Training and Awareness: Provide training to the relevant staff on how to handle credit memos and disputes to minimize errors in the future.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to credit memo processing and dispute management, such as FB75 (Credit Memo) and FBL5N (Customer Line Item Display).
  Documentation: Refer to SAP documentation or user manuals for detailed guidance on handling credit memos and disputes.
  
  By following these steps, you should be able to resolve the UDM_MSG119 error and ensure that your credit memo processing aligns with customer expectations and business practices.