How To Fix UDM_MSG118 - Customer-disputed amount was changed from &1 &2 to &3 &4 (credit memo)

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 118

• Message text: Customer-disputed amount was changed from &1 &2 to &3 &4 (credit memo)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG118 - Customer-disputed amount was changed from &1 &2 to &3 &4 (credit memo) ?

  The SAP error message UDM_MSG118 indicates that a customer-disputed amount has been changed in a credit memo. This message typically arises in the context of dispute management within SAP, particularly when dealing with customer invoices and credit memos.
  Cause:
  The error message UDM_MSG118 is triggered when there is a discrepancy between the originally disputed amount and the amount that is being processed in the credit memo. This can happen due to various reasons, such as:
  
  Manual Changes: A user may have manually changed the disputed amount in the credit memo, which does not match the original dispute amount.
  System Adjustments: The system may have automatically adjusted the disputed amount based on certain criteria or rules, leading to a mismatch.
  Data Entry Errors: Errors during data entry can lead to incorrect amounts being recorded.
  Business Process Changes: Changes in business processes or policies regarding how disputes are handled can also lead to discrepancies.
  
  Solution:
  To resolve the UDM_MSG118 error, you can take the following steps:
  
  
  Review the Disputed Amount: Check the original disputed amount and compare it with the amount in the credit memo. Ensure that they align with the business rules and agreements with the customer.
  
  
  Adjust the Credit Memo: If the credit memo amount is incorrect, adjust it to match the original disputed amount. This may involve editing the credit memo in the SAP system.
  
  
  Consult Documentation: Review any relevant documentation or guidelines regarding dispute management in your organization to ensure compliance with policies.
  
  
  Check for System Updates: If the change was made by the system, check if there are any recent updates or changes in the configuration that might have affected how disputed amounts are handled.
  
  
  User Training: If manual changes are a frequent cause of this error, consider providing additional training to users on how to handle disputed amounts correctly.
  
  
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or consulting SAP documentation for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to dispute management, such as FBL1N (Vendor Line Item Display) or FBL5N (Customer Line Item Display), to help in troubleshooting.
  Configuration Settings: Review the configuration settings in the SAP system related to dispute management and credit memo processing to ensure they are set up correctly.
  
  By following these steps, you should be able to identify the cause of the UDM_MSG118 error and implement a solution to resolve it.