How To Fix UDM_MSG036 - No dispute cases selected for automatic write-off

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 036

• Message text: No dispute cases selected for automatic write-off

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG036 - No dispute cases selected for automatic write-off ?

  The SAP error message UDM_MSG036 ("No dispute cases selected for automatic write-off") typically occurs in the context of the SAP Dispute Management module when attempting to perform an automatic write-off of dispute cases. This message indicates that the system did not find any dispute cases that meet the criteria for automatic write-off.
  Causes:
  
  No Eligible Dispute Cases: There may be no dispute cases that meet the criteria set for automatic write-off, such as status, amount, or other selection parameters.
  Selection Criteria: The selection criteria defined in the write-off process may be too restrictive, leading to no cases being selected.
  Dispute Case Status: The status of the dispute cases may not allow for write-off (e.g., cases that are still open or under review).
  Configuration Issues: There may be configuration settings in the SAP system that are not correctly set up for automatic write-off processes.
  Data Issues: There could be data inconsistencies or missing information in the dispute cases that prevent them from being selected.
  
  Solutions:
  
  Review Selection Criteria: Check the selection criteria used for the automatic write-off process. Ensure that they are not too restrictive and that they align with the dispute cases you expect to be processed.
  Check Dispute Case Status: Verify the status of the dispute cases in question. Ensure that they are in a status that allows for write-off.
  Configuration Review: Review the configuration settings for the automatic write-off process in SAP. Ensure that all necessary parameters are correctly set up.
  Data Validation: Validate the data in the dispute cases to ensure that all required fields are populated and that there are no inconsistencies.
  Run Manual Write-off: If automatic write-off is not working, consider running a manual write-off process for the specific dispute cases to ensure that they can be written off.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for dispute management and write-off processes, such as UDM_DISPUTE for managing disputes.
  SAP Notes: Check for any relevant SAP Notes or documentation that may address known issues or provide guidance on configuring automatic write-off processes.
  User Authorization: Ensure that the user attempting the write-off has the necessary authorizations to perform the action.
  Testing: If changes are made to selection criteria or configurations, conduct thorough testing to ensure that the changes resolve the issue without introducing new problems.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.