How To Fix UDM_MSG038 - Case not found

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 038

• Message text: Case not found

What causes this issue?

The dispute case could not be found in the current system for
case processing. It is possible that when creating cases
asynchronously using IDocs, the create transaction has not been posted
yet.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Wait until the create transaction is completed. If necessary, check
whether an error occurred during the processing of the create IDocs.

Procedure for System Administrators

Technical information:
CASE_GUID: &V1&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG038 - Case not found ?

  The SAP error message UDM_MSG038: Case not found typically occurs in the context of SAP's Claims Management or similar modules where case management is involved. This error indicates that the system could not find a specific case that you are trying to access or process.
  Causes:
  
  Incorrect Case Number: The case number you are trying to access may be incorrect or mistyped.
  Case Deletion: The case may have been deleted or archived, making it unavailable for access.
  Authorization Issues: The user may not have the necessary permissions to view the case.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules.
  Configuration Issues: There could be configuration problems in the SAP system that prevent the case from being found.
  
  Solutions:
  
  Verify Case Number: Double-check the case number you are entering to ensure it is correct.
  Check Case Status: Look into whether the case has been deleted or archived. You may need to consult with your system administrator or the relevant department.
  Review User Permissions: Ensure that your user account has the necessary permissions to access the case. If not, contact your SAP administrator to adjust your access rights.
  Data Consistency Check: If you suspect data synchronization issues, perform a consistency check or consult with your IT department to ensure that all systems are properly synchronized.
  Consult Documentation: Review SAP documentation or help resources for any specific configurations that may need to be adjusted.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to case management, such as UDM_CASE or others specific to your implementation.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.