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How To Fix UDM_MSG037 - Process step &1: Change not possible, process step &2 missing


SAP Error Message - Details

  • Message type: E = Error

  • Message class: UDM_MSG - FSCM-DM: Messages

  • Message number: 037

  • Message text: Process step &1: Change not possible, process step &2 missing

  • Show details Hide details
  • What causes this issue?

    The dispute case is to be changed by process step &V1(Z)& from
    accounting. However, there is at least one process (for example,
    clearing transaction from payment or credit memo) that was performed
    before the current step and that has not yet updated the dispute case.
    The changes to the dispute case must be carried out in the correct
    order.

    System Response

    The dispute case could not be changed.

    How to fix this error?

    In an asynchronous change to dispute cases using IDoc, make sure that
    all IDocs of the previous process have been posted. Then you can
    carry out the required action (for example, post
    the current IDoc from process step &V1(Z)& or include further items).
    The immediate previous
    process step is &V2(Z)&.

    Procedure for System Administrators

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.


    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message UDM_MSG037 - Process step &1: Change not possible, process step &2 missing ?

    The SAP error message UDM_MSG037, which states "Process step &1: Change not possible, process step &2 missing," typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that there is an attempt to change a process step (denoted as &1) in a workflow or process, but the required preceding process step (denoted as &2) is missing or has not been executed.

    Cause:

    1. Missing Process Step: The most common cause of this error is that the process step that is required to proceed with the change has not been completed or is missing. This could be due to a configuration issue or an oversight in the workflow execution.
    2. Incorrect Workflow Configuration: The workflow may not be properly configured, leading to dependencies between process steps not being met.
    3. Data Integrity Issues: There may be issues with the data integrity in the system, where the expected process steps are not recorded correctly.

    Solution:

    1. Check Process Steps: Review the workflow or process definition to ensure that all required process steps are present and have been executed in the correct order. You may need to check the logs or the status of the process to identify which step is missing.
    2. Execute Missing Steps: If a required process step is missing, execute that step before attempting to make changes to the subsequent step. Ensure that all dependencies are satisfied.
    3. Review Configuration: If the issue persists, review the configuration of the workflow to ensure that it is set up correctly. This may involve checking the process definitions and ensuring that all necessary steps are included.
    4. Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the workflow or process you are working with. This can provide insights into the expected sequence of steps.
    5. Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide more detailed troubleshooting based on your specific system configuration and version.

    Related Information:

    • SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
    • Transaction Codes: Familiarize yourself with relevant transaction codes that can help you monitor and manage workflows, such as transaction codes for workflow monitoring or process management.
    • User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.

    By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.

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