How To Fix UDM_MSG037 - Process step &1: Change not possible, process step &2 missing

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 037

• Message text: Process step &1: Change not possible, process step &2 missing

What causes this issue?

The dispute case is to be changed by process step &V1(Z)& from
accounting. However, there is at least one process (for example,
clearing transaction from payment or credit memo) that was performed
before the current step and that has not yet updated the dispute case.
The changes to the dispute case must be carried out in the correct
order.

System Response

The dispute case could not be changed.

How to fix this error?

In an asynchronous change to dispute cases using IDoc, make sure that
all IDocs of the previous process have been posted. Then you can
carry out the required action (for example, post
the current IDoc from process step &V1(Z)& or include further items).
The immediate previous
process step is &V2(Z)&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.