How To Fix UDM_MSG034 - Error occurred saving the case; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 034

• Message text: Error occurred saving the case; see long text

What causes this issue?

System Response

The system displays the selected items in the dispute case, but the
items are not assigned to the dispute case in Accounting.

How to fix this error?

Do not use this dispute case.
Void this dispute case and create a new dispute case for the item.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG034 - Error occurred saving the case; see long text ?

  The SAP error message UDM_MSG034, which states "Error occurred saving the case; see long text," typically occurs in the context of SAP's case management or customer relationship management (CRM) modules. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting.
  Possible Causes:
  
  
  Data Validation Issues: The data being saved may not meet the required validation rules. This could include missing mandatory fields, incorrect data formats, or invalid references.
  
  
  Authorization Issues: The user may not have the necessary permissions to save the case. This could be due to role-based access controls or missing authorizations.
  
  
  Technical Errors: There may be underlying technical issues, such as database connectivity problems, system performance issues, or bugs in the application.
  
  
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the standard saving process.
  
  
  Configuration Issues: Incorrect configuration settings in the case management module could lead to errors when trying to save cases.
  
  
  Solutions:
  
  
  Check Long Text: The error message suggests checking the long text for more details. This can provide specific information about what went wrong.
  
  
  Validate Input Data: Ensure that all required fields are filled out correctly and that the data adheres to the expected formats and constraints.
  
  
  Review Authorizations: Check the user’s roles and authorizations to ensure they have the necessary permissions to save cases.
  
  
  Check System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  Debugging: If you have access to debugging tools, you can trace the execution of the save process to identify where it fails.
  
  
  Consult with Technical Team: If the issue persists, it may be necessary to involve your technical team or SAP support to investigate further, especially if it involves custom code or system configuration.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or related issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as UDM_CASE for case management, or SLG1 for logging.
  Documentation: Review SAP documentation related to case management for best practices and configuration guidelines.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the UDM_MSG034 error and implement a suitable solution.