How To Fix UDM_CUST005 - Collection segment &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_CUST - Messages for Collections Management Customizing

• Message number: 005

• Message text: Collection segment &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_CUST005 - Collection segment &1 does not exist ?

  The SAP error message UDM_CUST005 indicates that a collection segment specified in the system does not exist. This error typically arises in the context of SAP Collections Management or SAP Credit Management, where specific collection segments are used to categorize and manage customer accounts.
  Cause:
  The error can occur due to several reasons:
  
  Incorrect Configuration: The collection segment specified in the transaction or configuration does not exist in the system. This could be due to a typo or an incorrect reference.
  Missing Customization: The collection segment may not have been created or activated in the system. This can happen if the necessary configuration steps were not followed during the setup of the Collections Management module.
  Data Migration Issues: If data was migrated from another system, the collection segments may not have been properly transferred or mapped.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the specified collection segment.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for Collections Management (transaction code SPRO).
  Navigate to the relevant section for defining collection segments and verify if the specified segment exists.
  If it does not exist, you may need to create it.
  
  
  
  Create or Activate Collection Segment:
  
  If the collection segment is missing, create it by following the necessary steps in the configuration guide.
  Ensure that all required fields and settings are correctly filled out.
  
  
  
  Verify Data:
  
  If you suspect data migration issues, check the data in the relevant tables to ensure that the collection segments are correctly populated.
  Use transaction codes like SE11 (Data Dictionary) to inspect the relevant tables.
  
  
  
  Check User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the collection segment.
  You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to Collections Management for any specific instructions or known issues regarding collection segments.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant configuration information.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and others related to Collections Management.
  SAP Notes: Search for SAP Notes related to UDM_CUST005 for any specific patches or updates that may address the issue.
  Documentation: Review the SAP Help Portal for detailed guides on configuring Collections Management and understanding collection segments.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.