How To Fix UCT9312 - Approval process for status change &1 was cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: UCT9 - Workflow Connection

• Message number: 312

• Message text: Approval process for status change &1 was cancelled

What causes this issue?

You have discarded the approval process for the status change &V1& you
initiated.

System Response

The system changes the status of the corresponding tasks to "&V2&" and
ends the approval process.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UCT9312 - Approval process for status change &1 was cancelled ?

  The SAP error message UCT9312 indicates that the approval process for a status change has been canceled. This typically occurs in the context of workflows or approval processes within SAP, particularly in modules like SAP Plant Maintenance (PM) or SAP Project System (PS), where status changes often require approval from designated users.
  Cause:
  
  User Action: The approval process may have been manually canceled by a user who had the authority to do so.
  Workflow Issues: There could be issues with the workflow configuration or execution, such as missing steps, incorrect routing, or system errors.
  Authorization Problems: The user attempting to approve the status change may not have the necessary authorizations, leading to a cancellation of the process.
  System Errors: Technical issues or system errors during the approval process can also lead to cancellation.
  
  Solution:
  
  Check Workflow Logs: Review the workflow logs to identify the specific reason for the cancellation. This can provide insights into whether it was a user action or a system error.
  Reinitiate Approval Process: If the cancellation was unintentional, you may need to restart the approval process. This can often be done through the relevant transaction or workflow management tool in SAP.
  Review Authorizations: Ensure that all users involved in the approval process have the necessary authorizations to perform their roles. This may involve checking user roles and permissions in the SAP system.
  Consult with IT Support: If the issue persists or if there are indications of a system error, it may be necessary to consult with your IT support team or SAP Basis team to investigate further.
  Training and Documentation: Ensure that users are trained on the approval process and that there is adequate documentation to guide them through the steps required to avoid unintentional cancellations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to monitor and manage workflows.
  SAP Notes: Check SAP Notes for any known issues or patches related to the approval process in your specific SAP version.
  Documentation: Review SAP documentation related to workflow management and approval processes for best practices and troubleshooting tips.
  
  By following these steps, you should be able to address the UCT9312 error and ensure that the approval process for status changes functions smoothly.