How To Fix UCT9311 - Approval process for status change &1 has been resumed

SAP Error Message - Details

• Message type: E = Error

• Message class: UCT9 - Workflow Connection

• Message number: 311

• Message text: Approval process for status change &1 has been resumed

What causes this issue?

Disruptive errors can arise during the approval process (for example,
when Customizing settings are changed). As the initiator of the status
change, you were notified; then you resumed the approval process.

System Response

The status of the tasks will be set back to the status that existed
prior to the error. The approval agents will be notified about the
workflow (again).

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UCT9311 - Approval process for status change &1 has been resumed ?

  The SAP error message UCT9311 indicates that an approval process for a status change has been resumed. This typically occurs in the context of workflows or approval processes within SAP, particularly in modules that handle document management, project management, or similar functionalities.
  Cause:
  The error message UCT9311 usually arises when:
  
  An approval process that was previously paused or stopped has been resumed.
  There may be a configuration issue in the workflow settings.
  The user may not have the necessary authorizations to approve or change the status of the document or item in question.
  There could be a system or technical issue that caused the workflow to be interrupted.
  
  Solution:
  To resolve the UCT9311 error, consider the following steps:
  
  
  Check Workflow Status: 
  
  Navigate to the workflow monitoring tool (e.g., transaction SWI1) to check the status of the workflow. Ensure that it is in the correct state and that there are no errors.
  
  
  
  Review Approval Process:
  
  Verify the configuration of the approval process. Ensure that all necessary steps are correctly defined and that there are no missing components.
  
  
  
  User Authorizations:
  
  Check if the user attempting to change the status has the necessary authorizations. You may need to consult with your SAP security team to ensure that the user has the appropriate roles assigned.
  
  
  
  System Logs:
  
  Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Testing:
  
  If changes are made to the workflow or user authorizations, conduct tests to ensure that the approval process works as expected.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to the UCT9311 error. You can search for relevant notes in the SAP Support Portal.
  Workflow Documentation: Review SAP documentation related to workflow management for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the UCT9311 error effectively.