How To Fix UCT9310 - You rejected status change &1

SAP Error Message - Details

• Message type: E = Error

• Message class: UCT9 - Workflow Connection

• Message number: 310

• Message text: You rejected status change &1

What causes this issue?

As an approval agent, you have rejected the status change &V1&.

System Response

The system changes the status of the corresponding tasks to "&V2&", and
the initiator of the approval workflow is informed of this. This ends
the approval workflow.
It is possible that this process has been changed through a BAdI
implementation. In this case, even though you have rejected the status
change, it is possible that (a) another approval agent is able to
approve the status change, (b) the system will change the status of the
task to "&V3&" despite the rejection, or (c) another approval agent is
able to review your rejection.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UCT9310 - You rejected status change &1 ?

  The SAP error message UCT9310, which states "You rejected status change &1," typically occurs in the context of workflow or status management within SAP systems. This message indicates that a user or process attempted to change the status of an object (such as a document, order, or task), but the change was rejected.
  Cause:
  
  User Rejection: The most common cause is that a user has explicitly rejected a status change request. This could happen in a workflow scenario where a user is prompted to approve or reject a change.
  Authorization Issues: The user may not have the necessary authorizations to approve the status change.
  Business Logic: There may be business rules or logic defined in the system that prevent the status change from being accepted.
  System Configuration: The system may be configured in such a way that certain status changes are not allowed under specific conditions.
  
  Solution:
  
  Check User Actions: If the status change was rejected by a user, review the workflow or approval process to understand why the rejection occurred. Communicate with the user to clarify their reasons.
  Review Authorizations: Ensure that the user attempting to make the status change has the appropriate authorizations. You may need to adjust roles or permissions in the SAP system.
  Examine Business Rules: Investigate any business rules or conditions that might be preventing the status change. This may involve checking configuration settings or consulting with a business analyst.
  System Logs: Check system logs or workflow logs for additional details about the rejection. This can provide insights into what triggered the error.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the status change process in your particular module or application.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to workflow management (e.g., SWI1 for workflow overview) to monitor and manage workflows effectively.
  Training and Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the UCT9310 error and implement a solution to resolve it.