How To Fix T5110 - No caller data found for telephone number &1

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 110

• Message text: No caller data found for telephone number &1

What causes this issue?

The data for the caller (name, firm, address) could not be determined
from the telephone number.
The following actions were executed:
The called number was assigned to user &V2&.
The caller was searched for in the data areas assigned to the user,
using the calling number &V1&.
The caller was not found in the data areas.
There are a number of possible causes:
The user called has either not entered data areas in their user settings
or has entered incorrect data areas, that is data areas that are not
suitable for their task area.
The caller does either not exist in the SAP system or in the correct
data areas.
The address of the caller does exist, but there is no telephone number.
The format of the telephone number with which the caller is stored in
the system, does not correspond to the format of the number with which
the call was reported in the system.

How to fix this error?

You can search for the caller manually in Business Address Services:
Select 'Search for caller'. When you have selected an address, you can
assign the inbound telephone number to this address. This ensures that
the caller data will be determined correctly when the same person calls
again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5110 - No caller data found for telephone number &1 ?

  The SAP error message T5110 "No caller data found for telephone number &1" typically occurs when the system is unable to find any caller data associated with the specified telephone number. This can happen in various contexts, such as when trying to retrieve information about a contact or when processing calls in a telephony integration scenario.
  Cause:
  
  Missing Data: The telephone number provided does not exist in the relevant database or master data records.
  Incorrect Number Format: The telephone number may be incorrectly formatted or may not match the expected format in the system.
  Data Synchronization Issues: If the system relies on external data sources (like a CRM or telephony system), there may be synchronization issues leading to missing data.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, preventing the system from accessing caller data.
  
  Solution:
  
  Verify Telephone Number: Check the telephone number for accuracy and ensure it is in the correct format. Make sure there are no leading or trailing spaces.
  Check Master Data: Ensure that the caller's data is correctly entered in the relevant master data tables. You can check the relevant infotypes in the HR module or the customer/vendor master data.
  Data Synchronization: If the system integrates with external systems, ensure that data synchronization is functioning correctly. You may need to refresh or re-import data from the external source.
  Configuration Review: Review the configuration settings related to telephony integration or caller data management. Ensure that all necessary settings are correctly configured.
  Debugging: If you have access to debugging tools, you can trace the program execution to identify where the error occurs and why the data is not being found.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may want to check transaction codes like PA20 (Display HR Master Data) or SE16 (Data Browser) to look up relevant tables.
  Tables: Common tables that may contain caller data include T001 (Company Codes), T002 (Language Keys), and various HR-related tables like PA0001 (HR Master Record).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to telephony integration or the specific module you are working with for more context on how caller data is managed.
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.