Message type: E = Error
Message class: T5 - SAPphone: Messages for telephony
Message number: 109
Message text: The settings for &1 specify that incoming calls are not displayed
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T5109
- The settings for &1 specify that incoming calls are not displayed ?The SAP error message T5109 indicates that the system settings for a specific user or configuration do not allow incoming calls to be displayed. This error typically arises in the context of SAP's integration with telephony systems, such as SAP Business Communications Management (BCM) or SAP Contact Center.
Cause: The error message T5109 is triggered when: User Settings: The user profile or settings in the SAP system are configured to suppress incoming call notifications. Telephony Integration: There may be a misconfiguration in the telephony integration settings, preventing the display of incoming calls. Authorization Issues: The user may not have the necessary authorizations to view incoming calls. System Configuration: The overall system configuration for telephony may not be set up to allow incoming call notifications.
Solution: To resolve the T5109 error, you can take the following steps: Check User Settings: Navigate to the user settings in the SAP GUI. Ensure that the option to display incoming calls is enabled. This may be
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