How To Fix T5109 - The settings for &1 specify that incoming calls are not displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 109

• Message text: The settings for &1 specify that incoming calls are not displayed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5109 - The settings for &1 specify that incoming calls are not displayed ?

  The SAP error message T5109 indicates that the system settings for a specific user or configuration do not allow incoming calls to be displayed. This error typically arises in the context of SAP's integration with telephony systems, such as SAP Business Communications Management (BCM) or SAP Contact Center.
  Cause:
  The error message T5109 is triggered when:
  
  User Settings: The user profile or settings in the SAP system are configured to suppress incoming call notifications.
  Telephony Integration: There may be a misconfiguration in the telephony integration settings, preventing the display of incoming calls.
  Authorization Issues: The user may not have the necessary authorizations to view incoming calls.
  System Configuration: The overall system configuration for telephony may not be set up to allow incoming call notifications.
  
  Solution:
  To resolve the T5109 error, you can take the following steps:
  
  
  Check User Settings:
  
  Navigate to the user settings in the SAP GUI.
  Ensure that the option to display incoming calls is enabled. This may be found under user preferences or telephony settings.
  
  
  
  Review Telephony Integration Settings:
  
  Verify the configuration of the telephony system integrated with SAP.
  Ensure that the telephony server is correctly set up to handle incoming calls and that the necessary parameters are configured.
  
  
  
  Authorization Check:
  
  Ensure that the user has the appropriate authorizations to view incoming calls. This may involve checking roles and permissions assigned to the user.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for the specific telephony solution you are using (e.g., SAP BCM, SAP Contact Center) for detailed configuration steps.
  
  
  
  System Configuration:
  
  If you have access, check the overall system configuration for telephony settings. This may involve working with your SAP Basis team or system administrator.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above settings, consider reaching out to SAP support for further assistance. Provide them with details of the error and the steps you have already taken.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Telephony Integration Guides: Review the integration guides for the specific telephony solution you are using with SAP.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the T5109 error in your SAP system.