How To Fix T5107 - No agent found currently working at work center &1

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 107

• Message text: No agent found currently working at work center &1

What causes this issue?

No current user could be determined for the specified work center.
Possible causes: 1. No-one is currently working at the work center
2. A system error has occurred.

System Response

The function was canceled because no recipient can be determined for
the call.

How to fix this error?

Please check whether a user is logged on at the work center.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5107 - No agent found currently working at work center &1 ?

  The SAP error message T5107 "No agent found currently working at work center &1" typically occurs in the context of production planning and control, particularly when dealing with work centers in SAP. This error indicates that there are no available agents (or resources) assigned to the specified work center at the time of the operation.
  Causes:
  
  No Active Resources: The work center specified does not have any active resources (e.g., machines, labor) assigned to it.
  Resource Availability: The resources assigned to the work center may not be available during the planned time (e.g., due to maintenance, holidays, or scheduling conflicts).
  Incorrect Work Center Configuration: The work center may not be properly configured in the system, leading to a lack of assigned agents.
  Capacity Planning Issues: There may be issues with capacity planning that prevent the system from recognizing available agents.
  Date/Time Issues: The operation may be scheduled for a time when no agents are available, such as outside of working hours.
  
  Solutions:
  
  
  Check Work Center Configuration:
  
  Go to the work center configuration in SAP (Transaction code: CR01 or CR02) and ensure that the correct resources are assigned to the work center.
  Verify that the work center is active and properly set up.
  
  
  
  Review Resource Availability:
  
  Check the availability of resources assigned to the work center. You can do this by reviewing the capacity planning data (Transaction code: CM01 or CM21).
  Ensure that the resources are not scheduled for maintenance or other activities that would make them unavailable.
  
  
  
  Adjust Scheduling:
  
  If the operation is scheduled for a time when no agents are available, consider rescheduling the operation to a time when resources are available.
  
  
  
  Capacity Planning:
  
  Review the capacity planning settings to ensure that they are correctly configured. This includes checking the capacity categories and ensuring that they align with the work center's requirements.
  
  
  
  Check for Errors in Master Data:
  
  Ensure that there are no errors in the master data related to the work center or the resources assigned to it.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional troubleshooting steps specific to your version of SAP.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CR01 (Create Work Center), CR02 (Change Work Center), CM01 (Capacity Planning), and CM21 (Capacity Leveling).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and modify work center and resource data.
  
  By following these steps, you should be able to identify the cause of the T5107 error and implement a solution to resolve it.