How To Fix T5107 - No agent found currently working at work center &1

T5107 - Overview

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 107

• Message text: No agent found currently working at work center &1

What causes this issue?

No current user could be determined for the specified work center.
Possible causes: 1. No-one is currently working at the work center
2. A system error has occurred.

System Response

The function was canceled because no recipient can be determined for
the call.

How to fix this error?

Please check whether a user is logged on at the work center.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5107 - No agent found currently working at work center &1 ?

  The SAP error message T5107 "No agent found currently working at work center &1" typically occurs in the context of production planning and control, particularly when dealing with work centers in SAP. This error indicates that there are no available agents (or resources) assigned to the specified work center at the time of the operation.
  Causes:
  
  No Active Resources: The work center specified does not have any active resources (e.g., machines, labor) assigned to it.
  Resource Availability: The resources assigned to the work center may not be available during the planned time (e.g., due to maintenance, holidays, or scheduling conflicts).
  Incorrect Work Center Configuration: The work center may not be properly configured in the system, leading to a lack of assigned agents.
  Capacity Planning Issues: There may be issues with capacity planning that prevent the system from recognizing available agents.
  Date/Time Issues: The operation may be scheduled for a time when no agents are available, such