How To Fix T5108 - Dialed telephone number &1 is not assigned to a work center

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 108

• Message text: Dialed telephone number &1 is not assigned to a work center

What causes this issue?

The called number cannot be assigned to a work center and cannot
therefore be assigned to a user. Telephony servers capable of
processing the call were found, but no suitable extension number was
assigned to these.
Possible causes:
The specified extension number is not assigned to a work center.
The specified extension number is assigned to a work center but the
telephony server assigned to this work center is not correct. For
example, the server has a different number prefix. It is also possible
that the server attributes have been maintained incorrectly.

How to fix this error?

You should check the settings for the work center that was to have
received the call.
You should check the settings of the telephony server that is assigned
for the work center.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5108 - Dialed telephone number &1 is not assigned to a work center ?

  The SAP error message T5108 indicates that a dialed telephone number is not assigned to a work center. This error typically arises in scenarios where there is an attempt to use a telephone number that has not been properly configured or linked to a specific work center in the SAP system.
  Cause:
  
  Missing Configuration: The telephone number you are trying to use has not been assigned to the work center in the system.
  Incorrect Work Center: The work center you are trying to access may not have the correct telephone number associated with it.
  Data Entry Error: There may be a typographical error in the telephone number or work center ID being used.
  
  Solution:
  
  
  Check Work Center Configuration:
  
  Navigate to the work center configuration in SAP (Transaction code: CR01 or CR02).
  Verify that the work center in question has a telephone number assigned to it.
  If not, you can assign the correct telephone number to the work center.
  
  
  
  Assign Telephone Number:
  
  Go to the relevant work center and enter the correct telephone number in the appropriate field.
  Save the changes.
  
  
  
  Verify Telephone Number Format:
  
  Ensure that the telephone number is in the correct format as required by your organization’s standards.
  
  
  
  Check for Data Consistency:
  
  Ensure that there are no inconsistencies in the data related to the work center and the telephone number.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration steps, refer to the SAP documentation or consult with your SAP administrator for guidance.
  
  
  
  Related Information:
  
  Transaction Codes: CR01 (Create Work Center), CR02 (Change Work Center), CR03 (Display Work Center).
  SAP Modules: This error is often encountered in modules related to Production Planning (PP) or Plant Maintenance (PM).
  User Roles: Ensure that you have the necessary permissions to make changes to work center configurations.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.