How To Fix T5111 - No calls found which could not be assigned

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 111

• Message text: No calls found which could not be assigned

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5111 - No calls found which could not be assigned ?

  The SAP error message "T5111 No calls found which could not be assigned" typically occurs in the context of the SAP HR module, particularly when dealing with time management or payroll processing. This error indicates that the system could not find any time entries (calls) that are unassigned or that need to be processed.
  Causes:
  
  Missing Time Entries: There may be no time entries recorded for the employee or period in question.
  Incorrect Selection Criteria: The selection criteria used to retrieve time entries may be too restrictive or incorrect, leading to no results being found.
  Data Consistency Issues: There may be inconsistencies in the data, such as missing or incorrect employee master data or time management configuration.
  Authorization Issues: The user may not have the necessary authorizations to view or process the time entries.
  System Configuration: There may be issues with the configuration of the time management module or payroll settings.
  
  Solutions:
  
  Check Time Entries: Verify that there are indeed time entries recorded for the employee and the relevant period. You can do this by checking the time management infotypes (e.g., IT 2001, IT 2002).
  Review Selection Criteria: Ensure that the selection criteria used in the report or transaction are correct and not overly restrictive. Adjust the parameters to broaden the search if necessary.
  Data Consistency Check: Run consistency checks on the employee master data and time management data to identify any discrepancies. Use transaction codes like PA30 (Maintain HR Master Data) to review employee records.
  Authorization Check: Ensure that the user has the necessary authorizations to access the time entries. This may involve checking roles and authorizations in the user profile.
  Configuration Review: Consult with your SAP HR configuration team to ensure that the time management and payroll settings are correctly configured. This may involve checking the configuration of time types, wage types, and other related settings.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PT60 (Time Evaluation), and PC00_MXX_CALC (Payroll Processing).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to time management and payroll processing for best practices and common issues.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.