How To Fix T5112 - Work center &1 does not support processing of incoming calls

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 112

• Message text: Work center &1 does not support processing of incoming calls

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5112 - Work center &1 does not support processing of incoming calls ?

  The SAP error message T5112, which states "Work center &1 does not support processing of incoming calls," typically occurs in the context of production planning and control, particularly when dealing with work centers in SAP.
  Cause:
  This error usually arises due to one of the following reasons:
  
  
  Work Center Configuration: The work center specified in the error message is not configured to handle incoming calls. This could be due to missing settings or incorrect parameters in the work center configuration.
  
  
  Work Center Type: The type of work center may not support the processing of incoming calls. For example, certain work center types are designated for specific functions and may not be set up for incoming call processing.
  
  
  Missing or Incorrect Master Data: The master data related to the work center may be incomplete or incorrectly maintained, leading to this error.
  
  
  System Settings: There may be system-wide settings or parameters that restrict the processing of incoming calls for certain work centers.
  
  
  Solution:
  To resolve the T5112 error, you can take the following steps:
  
  
  Check Work Center Configuration:
  
  Go to the work center configuration in SAP (Transaction code: CR01 or CR02).
  Verify that the work center is correctly set up to handle incoming calls. Check the parameters and settings related to call processing.
  
  
  
  Review Work Center Type:
  
  Ensure that the work center type is appropriate for the operations you are trying to perform. If necessary, consult with your SAP administrator or functional consultant to determine if a different work center type should be used.
  
  
  
  Update Master Data:
  
  Check the master data for the work center to ensure that all required fields are filled out correctly. This includes checking for any missing information that may be necessary for processing incoming calls.
  
  
  
  Consult System Settings:
  
  Review any system-wide settings that may affect work center operations. This may involve checking configuration settings in the production planning module.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on work center configuration and troubleshooting.
  
  
  
  Related Information:
  
  Transaction Codes: CR01 (Create Work Center), CR02 (Change Work Center), CR03 (Display Work Center).
  SAP Modules: This error is primarily related to the Production Planning (PP) module.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in production planning.