How To Fix T5114 - Incoming call (caller unknown)

T5114 - Overview

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 114

• Message text: Incoming call (caller unknown)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5114 - Incoming call (caller unknown) ?

  The SAP error message T5114, which states "Incoming call (caller unknown)," typically occurs in the context of SAP's communication management, particularly when dealing with telephony integration or call handling within the SAP system. This error indicates that the system is unable to identify the caller's information, which can lead to issues in processing incoming calls.
  Causes:
  
  Missing Caller ID Information: The incoming call may not have the necessary caller ID information, which can happen if the telephony system is not configured correctly or if the caller's phone does not send caller ID.
  
  Configuration Issues: There may be misconfigurations in the telephony integration settings within SAP or the telephony system itself.
  Network Issues: Problems with the network or telephony service provider can lead to the loss of caller information.
  User Permissions: The user or role may not have the necessary permissions to access caller information.
  Software Bugs: There may be bugs or issues in the version of