How To Fix T5114 - Incoming call (caller unknown)

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 114

• Message text: Incoming call (caller unknown)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5114 - Incoming call (caller unknown) ?

  The SAP error message T5114, which states "Incoming call (caller unknown)," typically occurs in the context of SAP's communication management, particularly when dealing with telephony integration or call handling within the SAP system. This error indicates that the system is unable to identify the caller's information, which can lead to issues in processing incoming calls.
  Causes:
  
  Missing Caller ID Information: The incoming call may not have the necessary caller ID information, which can happen if the telephony system is not configured correctly or if the caller's phone does not send caller ID.
  Configuration Issues: There may be misconfigurations in the telephony integration settings within SAP or the telephony system itself.
  Network Issues: Problems with the network or telephony service provider can lead to the loss of caller information.
  User Permissions: The user or role may not have the necessary permissions to access caller information.
  Software Bugs: There may be bugs or issues in the version of SAP you are using that affect call handling.
  
  Solutions:
  
  Check Telephony Configuration: Ensure that the telephony integration is correctly configured in SAP. This includes checking the settings for the telephony server and ensuring that it is properly connected to the SAP system.
  Verify Caller ID Settings: Make sure that the telephony system is set up to send caller ID information. This may involve checking settings on the PBX or telephony server.
  Network Troubleshooting: Investigate any network issues that may be affecting the transmission of caller ID information. This may involve checking firewalls, routers, and other network components.
  User Role and Permissions: Review the user roles and permissions to ensure that the user has access to the necessary information to identify callers.
  Update Software: If you suspect a bug, check for updates or patches for your SAP system that may address this issue.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to your version of SAP and the telephony integration you are using.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to T5114. SAP Notes often provide specific guidance for troubleshooting and resolving errors.
  Telephony Integration Documentation: Review the documentation for the telephony integration you are using (e.g., SAP CTI, SAP Business Communication Services) for configuration details and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.