How To Fix T5116 - Data for this call is no longer available

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 116

• Message text: Data for this call is no longer available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5116 - Data for this call is no longer available ?

  The SAP error message T5116, which states "Data for this call is no longer available," typically occurs in the context of HR (Human Resources) modules, particularly when dealing with infotypes or data records that are no longer accessible or have been deleted.
  Causes:
  
  Data Deletion: The data you are trying to access may have been deleted or archived. This can happen if the infotype records have been removed from the database.
  Time Frame Issues: The data might be outside the validity period. For example, if you are trying to access historical data that has been archived or is not within the active period of the employee's records.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain data, leading to this error.
  System Configuration: There may be issues with the configuration of the HR module or the specific infotype you are trying to access.
  
  Solutions:
  
  Check Data Availability: Verify if the data you are trying to access still exists in the system. You can do this by checking the relevant infotype records for the employee in question.
  Review Time Period: Ensure that you are querying data within the correct time frame. If you are looking for historical data, check if it has been archived.
  Authorization Check: Ensure that you have the necessary permissions to access the data. You may need to consult with your SAP security team to verify your authorizations.
  Data Recovery: If the data has been deleted and is critical, you may need to consult with your SAP Basis team to see if it can be restored from backups or if it can be retrieved from an archive.
  Consult Documentation: Review SAP documentation or notes related to the specific infotype or transaction you are using to see if there are any known issues or additional steps required.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check employee records.
  SAP Notes: Search for SAP Notes related to T5116 for any specific patches or updates that may address this issue.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to diagnose and potentially resolve the T5116 error in SAP.