How To Fix T5117 - Unfinished call still exists for work center &1

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 117

• Message text: Unfinished call still exists for work center &1

What causes this issue?

The telephony server to which the work center is assigned has the
indicator 'Set call end'. Therefore, the system presumes that the server
reports the end of an incoming call. In this case, incomplete calls are
not overwritten.
There is an incomplete call for the current work center.

System Response

The new call is not saved.

How to fix this error?

If the telephony server is correctly maintained, there is possibly
another call for your work center. While this is the case, you cannot
receive any new calls in the SAP system.
However, if the previous call is already complete, it is possible that
the end was not reported because of a system error or breakdown. In this
case, you can 'reset' your work center (SAPphone work center
administration). It is also possible to have all the work centers for a
server reset by the system administrator.
An additional possibility is that the telephony server settings are
incorrect and that the server does not report the end of a call. In this
case, the settings for the server must be changed by the system
administrator (see the help function on the maintenance screen).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5117 - Unfinished call still exists for work center &1 ?

  The SAP error message T5117 "Unfinished call still exists for work center &1" typically occurs in the context of production planning and control when there are unfinished operations or calls associated with a work center. This error indicates that there are still open or incomplete activities that need to be addressed before you can proceed with certain operations, such as closing a work center or performing other administrative tasks.
  Cause:
  
  Open Production Orders: There may be open production orders that are still linked to the work center.
  Unfinished Operations: There are operations that have not been completed or confirmed in the system.
  Pending Activities: There might be pending activities or calls that have not been processed or completed.
  Incorrect Status: The work center may be in a status that does not allow for certain actions due to unfinished calls.
  
  Solution:
  To resolve the T5117 error, you can take the following steps:
  
  
  Check Open Production Orders:
  
  Use transaction codes like CO03 (Display Production Order) to check for any open production orders linked to the work center.
  Confirm or close any open orders that are associated with the work center.
  
  
  
  Confirm Operations:
  
  Ensure that all operations related to the work center have been confirmed. You can use transaction CO15 (Enter Production Order Confirmation) to confirm any outstanding operations.
  
  
  
  Review Work Center Calls:
  
  Check for any unfinished calls or activities associated with the work center. You can use transaction CR02 (Change Work Center) to review the details of the work center and see if there are any pending calls.
  
  
  
  Check for Errors in Production Planning:
  
  Review the production planning settings and ensure that there are no discrepancies or errors that could be causing the unfinished calls.
  
  
  
  Consult with Your SAP Support Team:
  
  If you are unable to resolve the issue, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in production planning and control.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CO03, CO15, CR02, and COHV (for mass processing of production orders).
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation related to production planning and work center management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the cause of the T5117 error message in SAP.