How To Fix T5118 - Application &1 cannot be selected by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 118

• Message text: Application &1 cannot be selected by user &2

What causes this issue?

Task &v1& does not fulfil the criteria which would enable it to be
selected here:
1. The task must have the characteristic 'SAPphone - suitable for
inbound processing' (can be set in task maintenance).
2. User &v2& must have the authority to execute task &v1&.

System Response

The system does not allow entry of the task.

How to fix this error?

Select another task from the list displayed via F4 or, if appropriate,
ensure that task &v1& meets the criteria.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5118 - Application &1 cannot be selected by user &2 ?

  The SAP error message T5118, which states "Application &1 cannot be selected by user &2," typically occurs in the context of authorization issues within the SAP system. This error indicates that the user (identified by &2) does not have the necessary authorizations to access or select the specified application (identified by &1).
  Cause:
  
  Authorization Issues: The user does not have the required authorization object or role assigned to access the specified application.
  Role Assignment: The user may not have been assigned the correct role that includes access to the application.
  Profile Issues: The user’s profile may not include the necessary permissions for the application.
  Application Configuration: The application itself may have restrictions or configurations that limit access based on user roles or profiles.
  
  Solution:
  
  
  Check User Roles:
  
  Go to transaction code SU01 (User Maintenance) and enter the user ID (&2).
  Check the roles assigned to the user and ensure that the role containing the necessary authorizations for application &1 is included.
  
  
  
  Review Authorization Objects:
  
  Use transaction code SU53 immediately after encountering the error to analyze the authorization check. This will show you which authorization object is missing.
  If you identify a missing authorization object, you may need to adjust the user’s roles or create a new role that includes the necessary authorizations.
  
  
  
  Role Adjustment:
  
  If the user needs access to the application, you may need to modify existing roles or create a new role that includes the required authorizations.
  Use transaction code PFCG (Role Maintenance) to manage roles and authorizations.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to make changes, consult with your SAP security team or administrator to resolve the authorization issue.
  
  
  
  Testing:
  
  After making changes, have the user log out and log back in to see if the issue is resolved.
  
  
  
  Related Information:
  
  Authorization Objects: These are used in SAP to control access to various functionalities. Each application may require specific authorization objects.
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  PFCG: Role Maintenance
  
  
  Documentation: Refer to SAP documentation or your organization’s internal guidelines for managing user roles and authorizations.
  
  By following these steps, you should be able to identify and resolve the issue related to the T5118 error message.