How To Fix T5105 - No called telephone number entered for the incoming call

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 105

• Message text: No called telephone number entered for the incoming call

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5105 - No called telephone number entered for the incoming call ?

  The SAP error message T5105, which states "No called telephone number entered for the incoming call," typically occurs in the context of SAP's communication management, particularly when dealing with telephony integration. This error indicates that the system is expecting a telephone number for an incoming call, but none has been provided.
  Cause:
  
  Missing Configuration: The telephone number may not be configured correctly in the system settings or in the relevant master data.
  Incomplete Data Entry: The user may not have entered a telephone number in the appropriate field when setting up the communication or call handling.
  Integration Issues: There may be issues with the integration between SAP and the telephony system, leading to the absence of the telephone number.
  User Permissions: The user may not have the necessary permissions to access or view the telephone number data.
  
  Solution:
  
  
  Check Configuration:
  
  Ensure that the telephony integration is correctly configured in SAP. This includes checking the settings in transaction codes related to telephony (like SO10 for text objects or other relevant configurations).
  Verify that the telephony system is properly connected to SAP and that all necessary parameters are set.
  
  
  
  Data Entry:
  
  When handling incoming calls, ensure that the telephone number is entered in the appropriate field. This may involve checking the user interface or the specific transaction being used.
  
  
  
  Review Master Data:
  
  Check the master data for the relevant business partner or customer to ensure that a valid telephone number is recorded.
  
  
  
  Integration Testing:
  
  Conduct tests to ensure that the telephony system is sending the correct data to SAP. This may involve working with your IT or telephony support team to troubleshoot any integration issues.
  
  
  
  User Permissions:
  
  Verify that the user has the necessary permissions to access and manage telephone number data. If not, adjust the user roles and authorizations accordingly.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to telephony integration and error T5105.
  Documentation: Review SAP documentation on telephony integration for best practices and configuration guidelines.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the cause of the T5105 error and implement a solution to resolve it.