How To Fix T5104 - Express message could not be sent to recipient &1

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 104

• Message text: Express message could not be sent to recipient &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5104 - Express message could not be sent to recipient &1 ?

  The SAP error message T5104, which states "Express message could not be sent to recipient &1," typically occurs in the context of SAP's messaging system, particularly when trying to send messages (like alerts or notifications) to users or recipients within the SAP environment. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Recipient Not Found: The recipient specified in the message does not exist in the system or is not correctly defined.
  User Inactive: The user account of the recipient may be inactive or locked.
  Communication Issues: There may be network issues or configuration problems that prevent the message from being sent.
  Missing Authorizations: The user or system may lack the necessary authorizations to send messages.
  System Configuration: The messaging system (like SAPconnect) may not be properly configured.
  Technical Issues: There could be underlying technical issues with the SAP system or the messaging infrastructure.
  
  Solutions:
  
  Check Recipient Details: Verify that the recipient's user ID is correct and that the user exists in the system.
  User Status: Ensure that the recipient's user account is active and not locked. You can check this in transaction SU01 (User Maintenance).
  Network Configuration: Check the network settings and ensure that there are no connectivity issues between the systems involved.
  Authorization Check: Ensure that the user sending the message has the necessary authorizations to do so. You can check this in transaction SU53 (Authorization Check).
  SAPconnect Configuration: Review the configuration of SAPconnect (transaction SCOT) to ensure that it is set up correctly for sending messages.
  System Logs: Check the system logs (transaction SM21) for any related error messages that might provide more context on the issue.
  Message Type: Ensure that the message type being used is supported and correctly configured in the system.
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SM21: System Log
  SU53: Authorization Check
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to messaging and SAPconnect for more detailed configuration and troubleshooting guidance.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.