How To Fix T5030 - Telephone number &1 is not in canonical format

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 030

• Message text: Telephone number &1 is not in canonical format

What causes this issue?

The telephone number does not have the correct format for a canonical
number:
[phone] or
+12 7890

System Response

The number cannot be converted.

How to fix this error?

Change the number so that it has the correct format. If the number does
not need to be canonical, the '+' character at the start of the number
must be removed.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5030 - Telephone number &1 is not in canonical format ?

  The SAP error message T5030, which states "Telephone number &1 is not in canonical format," typically occurs when a telephone number entered in the system does not conform to the expected format defined by SAP. This can happen in various modules, such as HR or customer/vendor master data, where telephone numbers are required.
  Cause:
  The error is caused by the telephone number not adhering to the canonical format, which is a standardized way of representing phone numbers. Common issues include:
  
  Missing country code.
  Incorrect number of digits.
  Use of invalid characters (e.g., letters, special characters).
  Incorrect formatting (e.g., spaces, dashes, parentheses).
  
  Solution:
  To resolve this error, you should ensure that the telephone number is entered in the correct format. Here are steps to follow:
  
  
  Check the Format: Verify the expected format for telephone numbers in your SAP system. This can usually be found in the documentation or configuration settings.
  
  
  Use the Correct Country Code: If applicable, ensure that the country code is included and is correct. For example, for a US number, it should start with +1.
  
  
  Remove Invalid Characters: Ensure that the number contains only digits and the necessary symbols (like "+" for the country code). Remove any letters or special characters that are not part of the standard phone number format.
  
  
  Correct Length: Ensure that the number has the correct number of digits. Different countries have different requirements for the length of phone numbers.
  
  
  Test the Input: After making corrections, try saving or processing the entry again to see if the error persists.
  
  
  Consult Documentation: If you are unsure about the correct format, consult the SAP documentation or your system administrator for guidance on the expected format for telephone numbers.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific notes related to this error message, as they may provide additional insights or updates.
  Configuration Settings: Review the configuration settings in the SAP system related to telephone number formats, which can often be found in the customizing settings (transaction SPRO).
  User Training: Ensure that users entering data are trained on the correct formats to minimize the occurrence of this error in the future.
  
  By following these steps, you should be able to resolve the T5030 error and ensure that telephone numbers are entered correctly in the SAP system.