How To Fix T5031 - Telephony server &1 is not active at present

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 031

• Message text: Telephony server &1 is not active at present

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5031 - Telephony server &1 is not active at present ?

  The SAP error message T5031, which states "Telephony server &1 is not active at present," typically indicates that the telephony server specified in the error message is not currently running or is not reachable by the SAP system. This can occur in environments where SAP is integrated with telephony systems, such as SAP CRM or SAP Contact Center.
  Causes:
  
  Telephony Server Not Running: The telephony server may not be started or may have crashed.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the telephony server.
  Configuration Issues: The telephony server may not be correctly configured in the SAP system.
  Authorization Issues: The user or system may not have the necessary permissions to access the telephony server.
  Service Dependencies: Other services that the telephony server depends on may not be running.
  
  Solutions:
  
  
  Check Telephony Server Status:
  
  Verify that the telephony server is running. You may need to restart the server if it is down.
  Check the logs of the telephony server for any errors or issues that may indicate why it is not active.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing communication between the SAP system and the telephony server.
  Use tools like ping or traceroute to check connectivity.
  
  
  
  Configuration Verification:
  
  Review the configuration settings in the SAP system for the telephony server. Ensure that the server name, IP address, and port are correctly configured.
  Check the transaction codes related to telephony integration (e.g., SICF, SPRO) to ensure that the settings are correct.
  
  
  
  Authorization Check:
  
  Ensure that the user or system has the necessary authorizations to access the telephony server.
  Check user roles and profiles to confirm that they include the required permissions.
  
  
  
  Service Dependencies:
  
  Check if there are any other services that the telephony server relies on and ensure they are running.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to telephony integration for any specific troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Review system logs (e.g., SM21, ST22) for any related error messages that could provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.