How To Fix T5031 - Telephony server &1 is not active at present

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 031

• Message text: Telephony server &1 is not active at present

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5031 - Telephony server &1 is not active at present ?

  The SAP error message T5031, which states "Telephony server &1 is not active at present," typically indicates that the telephony server specified in the error message is not currently running or is not reachable by the SAP system. This can occur in environments where SAP is integrated with telephony systems, such as SAP CRM or SAP Contact Center.
  Causes:
  
  Telephony Server Not Running: The telephony server may not be started or may have crashed.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the telephony server.
  
  Configuration Issues: The telephony server may not be correctly configured in the SAP system.
  Authorization Issues: The user or system may not have the necessary permissions to access the telephony server.
  Service Dependencies: Other services that the telephony server depends on may not be running.
  
  Solutions:
  
  
  Check Telephony Server Status:
  
  Verify that the telephony server is running. You may need to restart the server if it is down.
  Check