How To Fix T5032 - Extension &1 is not registered with telephony server

T5032 - Overview

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 032

• Message text: Extension &1 is not registered with telephony server

What causes this issue?

The extension from which the call is to be started is not registered
with the telephony server that is addressed by the RFC destination &v2&
.

How to fix this error?

Check the settings for your work center and ensure that the specified
telephony server is responsible for your telephone.

Error message extract from SAP system. Copyright SAP SE.

T5032 - Details

• The SAP error message T5032, which states "Extension &1 is not registered with telephony server," typically occurs in the context of SAP's integration with telephony systems, particularly when using the SAP Business Communication Management (BCM) or SAP Contact Center (CC) solutions. This error indicates that the specified extension (represented by &1) is not recognized or registered with the telephony server.
  Causes:
  
  Unregistered Extension: The extension you are trying to use has not been registered with the telephony server.
  
  Configuration Issues: There may be misconfigurations in the telephony server settings or in the SAP system settings.
  Network Issues: Connectivity problems between the SAP system and the telephony server can lead to registration failures.
  Telephony Server Down: The telephony server may be down or not functioning properly.
  User Permissions: The user may not have the necessary permissions to access the telephony features.
  
  Solutions:
  
  Register the Extension: Ensure that the extension is properly registered with the telephony server. This may involve