How To Fix T5028 - No telephony server is assigned to work center &1

T5028 - Overview

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 028

• Message text: No telephony server is assigned to work center &1

What causes this issue?

To start the call, a telephony server must be accessed. The telephony
server must be assigned to the work center where the call is to be
started from.

System Response

The function terminates, the call cannot be initiated.

How to fix this error?

Check whether a telephony server is entered in the settings for your
work center.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5028 - No telephony server is assigned to work center &1 ?

  The SAP error message T5028 "No telephony server is assigned to work center &1" typically occurs in the context of SAP's integration with telephony systems, particularly when using the SAP Customer Relationship Management (CRM) module or SAP Contact Center solutions. This error indicates that the system is unable to find a telephony server assigned to the specified work center, which is necessary for handling telephony functions.
  
  Cause:
  
  Missing Configuration: The work center in question has not been properly configured to link to a telephony server.
  Incorrect Assignment: The telephony server may not be assigned to the work center in the system settings.
  Telephony Integration Issues: There may be issues with the telephony integration setup, such as missing or incorrect parameters.
  Work Center Not Active: The work center may not be active or properly set up in the system.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Work Center Configuration:
  
  Go to the transaction code CR01 (Create