How To Fix T5028 - No telephony server is assigned to work center &1

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 028

• Message text: No telephony server is assigned to work center &1

What causes this issue?

To start the call, a telephony server must be accessed. The telephony
server must be assigned to the work center where the call is to be
started from.

System Response

The function terminates, the call cannot be initiated.

How to fix this error?

Check whether a telephony server is entered in the settings for your
work center.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5028 - No telephony server is assigned to work center &1 ?

  The SAP error message T5028 "No telephony server is assigned to work center &1" typically occurs in the context of SAP's integration with telephony systems, particularly when using the SAP Customer Relationship Management (CRM) module or SAP Contact Center solutions. This error indicates that the system is unable to find a telephony server assigned to the specified work center, which is necessary for handling telephony functions.
  Cause:
  
  Missing Configuration: The work center in question has not been properly configured to link to a telephony server.
  Incorrect Assignment: The telephony server may not be assigned to the work center in the system settings.
  Telephony Integration Issues: There may be issues with the telephony integration setup, such as missing or incorrect parameters.
  Work Center Not Active: The work center may not be active or properly set up in the system.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Work Center Configuration:
  
  Go to the transaction code CR01 (Create Work Center) or CR02 (Change Work Center).
  Enter the work center ID that is causing the error.
  Verify that the telephony server is assigned correctly in the work center settings.
  
  
  
  Assign Telephony Server:
  
  If no telephony server is assigned, you will need to assign one. This can typically be done in the work center configuration screen under the telephony settings.
  
  
  
  Verify Telephony Integration:
  
  Ensure that the telephony integration is correctly set up in your SAP system. This may involve checking the telephony server settings and ensuring that the necessary connections are established.
  
  
  
  Check for Active Work Center:
  
  Ensure that the work center is active. If it is not active, you may need to activate it.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's internal documentation for specific instructions on configuring telephony integration.
  
  
  
  Contact Support:
  
  If the issue persists after checking the configuration, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CR01, CR02, and SPRO (for configuration).
  SAP Notes: Search for SAP Notes related to telephony integration and work center configuration for additional troubleshooting steps.
  Telephony Server Documentation: Review the documentation for the specific telephony server you are using, as there may be specific requirements or settings needed for integration with SAP.
  
  By following these steps, you should be able to resolve the T5028 error and ensure that your work center is properly configured for telephony operations.