How To Fix SWR238 - Internal error when determining work item types

SAP Error Message - Details

• Message type: E = Error

• Message class: SWR - Business Workflow: WAPI Interfaces

• Message number: 238

• Message text: Internal error when determining work item types

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWR238 - Internal error when determining work item types ?

  The SAP error message SWR238, which states "Internal error when determining work item types," typically occurs in the context of SAP Business Workflow. This error indicates that there is an issue with the system's ability to determine the appropriate work item type for a workflow instance. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Configuration Issues: There may be misconfigurations in the workflow settings or in the work item types defined in the system.
  Missing or Incomplete Definitions: The work item type that the workflow is trying to use may not be defined properly or may be missing altogether.
  Authorization Problems: The user or the system may not have the necessary authorizations to access the work item types.
  System Bugs: There could be bugs in the SAP system or specific patches that need to be applied.
  Transport Issues: If the workflow definitions were transported from one system to another, there may have been issues during the transport process.
  
  Solutions:
  
  
  Check Workflow Configuration:
  
  Go to transaction code SWDD (Workflow Builder) and verify the workflow definitions.
  Ensure that all work item types are correctly defined and linked to the workflow.
  
  
  
  Review Work Item Types:
  
  Use transaction code SWI1 (Work Item Selection) to check if the work item types are available and correctly configured.
  Ensure that the work item types are active and not in a deleted or inactive state.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to execute the workflow and access the work item types.
  Check the roles and profiles assigned to the user.
  
  
  
  System Logs and Traces:
  
  Check the system logs (transaction code SLG1) for any additional error messages or warnings that could provide more context.
  Use transaction code ST22 to check for dumps that may have occurred around the time of the error.
  
  
  
  Apply Patches:
  
  Ensure that your SAP system is up to date with the latest support packages and patches. Check the SAP Support Portal for any relevant notes or updates.
  
  
  
  Transport Issues:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings.
  Re-import the transport if necessary, ensuring that all dependencies are included.
  
  
  
  Related Information:
  
  SAP Notes: Search the SAP Support Portal for specific notes related to error SWR238. There may be specific fixes or recommendations provided by SAP.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation on workflows and work item types for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.