How To Fix SWR237 - Internal error when determining work item status

SAP Error Message - Details

• Message type: E = Error

• Message class: SWR - Business Workflow: WAPI Interfaces

• Message number: 237

• Message text: Internal error when determining work item status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWR237 - Internal error when determining work item status ?

  The SAP error message SWR237, which states "Internal error when determining work item status," typically occurs in the context of SAP Business Workflow. This error can arise due to various reasons, including inconsistencies in the workflow data, issues with the workflow definition, or problems with the underlying database.
  Causes:
  
  Workflow Definition Issues: There may be problems with the workflow definition itself, such as missing or incorrect configurations.
  Database Inconsistencies: The database may have inconsistencies or corruption that affect the retrieval of work item statuses.
  Authorization Issues: The user may not have the necessary authorizations to access the work item or its status.
  System Bugs: There may be bugs in the SAP system or specific patches that need to be applied.
  Transport Issues: If the workflow was transported from one system to another, there may be issues with the transport itself.
  
  Solutions:
  
  Check Workflow Definition: Review the workflow definition in transaction SWDD (Workflow Builder) to ensure that it is correctly configured and activated.
  Consistency Check: Use transaction SWI1 (Work Item Selection) to check for any inconsistencies in the work items. You can also use transaction SWU_OBUF to perform a consistency check on the workflow buffer.
  Authorization Check: Ensure that the user has the necessary authorizations to view and manage the work items. You can check this in transaction SU53 (Authorization Check).
  Database Check: If you suspect database issues, you may need to run database consistency checks or consult with your database administrator.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or information that could provide more context about the error.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  Recreate Work Item: If the work item is corrupted, you may need to recreate it or delete and re-trigger the workflow.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWDD (Workflow Builder), and SWU_OBUF (Workflow Buffer Consistency Check).
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  Documentation: Review SAP documentation related to workflows and error handling for additional insights and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the SWR237 error effectively.