How To Fix SWF_RUN815 - External process &1 of type &2 is not active on work item

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN - Workflow Runtime System

• Message number: 815

• Message text: External process &1 of type &2 is not active on work item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN815 - External process &1 of type &2 is not active on work item ?

  The SAP error message SWF_RUN815 indicates that an external process associated with a work item is not active. This typically occurs in the context of SAP Business Workflow, where a work item is expected to interact with an external system or process, but that process is not currently running or available.
  Cause:
  
  External Process Not Running: The external process that the work item is supposed to interact with is not active. This could be due to the process being stopped, not started, or failing to initialize properly.
  Configuration Issues: There may be configuration issues in the workflow or the external system that prevent the process from being recognized as active.
  Network Issues: If the external process is hosted on a different server, network connectivity issues could prevent the SAP system from communicating with it.
  Authorization Issues: The user or system may not have the necessary permissions to access the external process.
  System Errors: There could be underlying system errors or misconfigurations that are causing the external process to fail.
  
  Solution:
  
  Check External Process Status: Verify that the external process is running. If it is not, start the process and ensure it is configured correctly.
  Review Configuration: Check the configuration settings in both the SAP system and the external system to ensure they are set up correctly for communication.
  Network Connectivity: Ensure that there are no network issues preventing communication between the SAP system and the external process. This may involve checking firewalls, network settings, and server availability.
  Authorization Checks: Verify that the user or system has the necessary authorizations to access the external process.
  Logs and Traces: Review logs and traces in both the SAP system and the external system for any error messages or indications of what might be going wrong.
  Restart Services: If applicable, restart the services related to the external process to ensure they are functioning correctly.
  Consult Documentation: Refer to the SAP documentation or the documentation for the external system for any specific troubleshooting steps related to the error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Workflow Monitoring: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to monitor the status of work items and workflows.
  External Process Documentation: Review the documentation for the external process to understand its requirements and how it integrates with SAP.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the SWF_RUN815 error and implement a solution to resolve it.