How To Fix SWF_MAIL100 - Agents of work item &1 cannot be read

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_MAIL - Workflow: Error in Workflow Mail Connection

• Message number: 100

• Message text: Agents of work item &1 cannot be read

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_MAIL100 - Agents of work item &1 cannot be read ?

  The SAP error message SWF_MAIL100, which states "Agents of work item &1 cannot be read," typically occurs in the context of SAP Business Workflow. This error indicates that the system is unable to retrieve the agents (users or roles) associated with a specific work item. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Missing or Inactive Agents: The agents assigned to the work item may not exist, may be inactive, or may have been deleted from the system.
  Authorization Issues: The user trying to access the work item may not have the necessary authorizations to view the agents.
  Workflow Configuration Issues: There may be a misconfiguration in the workflow definition or the assignment of agents.
  Database Issues: There could be issues with the database that prevent the retrieval of agent information.
  Transport Issues: If the workflow was transported from one system to another, there may be inconsistencies in the configuration.
  
  Solutions:
  
  
  Check Agent Assignment:
  
  Use transaction code SWI1 to check the work item and see if the agents are correctly assigned.
  Verify that the agents exist in the system and are active.
  
  
  
  Review Workflow Configuration:
  
  Use transaction code SWDD to review the workflow definition and ensure that the agent assignment is correctly configured.
  Check if the agent determination logic is functioning as expected.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to view and process the work item. This may involve checking roles and profiles assigned to the user.
  
  
  
  Database Consistency:
  
  Perform a consistency check on the database to ensure that there are no issues affecting the retrieval of agent information.
  
  
  
  Transport Issues:
  
  If the workflow was recently transported, check for any missing objects or inconsistencies in the target system. You may need to re-transport or adjust the configuration.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWDD: Workflow Builder
  SWI2_FREQ: Work Item Selection by Frequency
  SWI2_DURA: Work Item Selection by Duration
  
  
  
  Documentation: Refer to the SAP Help Portal for documentation on SAP Business Workflow and agent determination.
  
  
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  By following these steps, you should be able to diagnose and resolve the SWF_MAIL100 error in your SAP system.