How To Fix SWF_MAIL015 - Error when sending the mail (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_MAIL - Workflow: Error in Workflow Mail Connection

• Message number: 015

• Message text: Error when sending the mail (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_MAIL015 - Error when sending the mail (&1) ?

  The SAP error message SWF_MAIL015 indicates that there was an error when attempting to send an email. This error can occur for various reasons, and understanding the cause is essential for troubleshooting. Here are some common causes, potential solutions, and related information:
  Causes:
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the mail server.
  Mail Server Issues: The mail server itself may be down or experiencing issues.
  Recipient Address Problems: The email address of the recipient may be invalid or incorrectly formatted.
  Authorization Issues: The user or system may not have the necessary permissions to send emails.
  Queue Issues: There may be issues with the email queue in the SAP system.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT (SAPconnect) and verify the SMTP settings.
  Ensure that the mail server address, port, and other settings are correct.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the mail server.
  Ensure that there are no firewall rules blocking the connection.
  
  
  
  Verify Mail Server Status:
  
  Check if the mail server is operational and not experiencing downtime.
  Consult with your IT department or mail server administrator.
  
  
  
  Validate Recipient Addresses:
  
  Ensure that the email addresses being used are valid and correctly formatted.
  Check for typos or missing components in the email address.
  
  
  
  Check User Authorizations:
  
  Ensure that the user or system has the necessary authorizations to send emails.
  Review the roles and permissions assigned to the user.
  
  
  
  Monitor Email Queue:
  
  Check the email queue in transaction SOST to see if there are any stuck emails or errors.
  If there are issues, you may need to troubleshoot the queue or resend the emails.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: Configuration of SAPconnect (SMTP settings).
  SOST: Display and manage the email queue.
  SICF: Check the HTTP services if using web-based email services.
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to email sending errors.
  
  
  Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context for the failure.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the SWF_MAIL015 error in your SAP system. If the problem persists, consider reaching out to SAP support for further assistance.