How To Fix SWF_MAIL013 - Error when generating the mail

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_MAIL - Workflow: Error in Workflow Mail Connection

• Message number: 013

• Message text: Error when generating the mail

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_MAIL013 - Error when generating the mail ?

  The SAP error message SWF_MAIL013 typically occurs when there is an issue with generating emails in the SAP workflow environment. This error can arise due to various reasons, including configuration issues, missing data, or problems with the mail server settings.
  Causes of SWF_MAIL013
  
  
  Mail Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) or SMTP settings.
  
  
  Missing or Incorrect Data: The workflow may be trying to send an email without the necessary recipient information or with incorrect formatting.
  
  
  Mail Server Issues: The external mail server (SMTP server) may be down, misconfigured, or unreachable from the SAP system.
  
  
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  
  
  Workflow Configuration: There may be issues in the workflow definition itself, such as incorrect task settings or missing email templates.
  
  
  Solutions for SWF_MAIL013
  
  
  Check SAPconnect Configuration:
  
  Go to transaction SCOT and ensure that the SMTP settings are correctly configured.
  Verify that the mail server is reachable and that the settings (like host, port, etc.) are correct.
  
  
  
  Verify Recipient Information:
  
  Check the workflow instance to ensure that the email recipient addresses are correctly populated.
  Ensure that the email addresses are valid and correctly formatted.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails. This can help identify if emails are being queued or if there are errors in sending.
  You can also use the Send Test Mail functionality in SCOT to verify that the email configuration is working.
  
  
  
  Check Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. This may involve checking roles and profiles.
  
  
  
  Review Workflow Configuration:
  
  Check the workflow definition in transaction SWDD to ensure that all tasks are correctly configured and that email templates are available and correctly set up.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SCOT: SAPconnect configuration
  SOST: Outbound emails status
  SWDD: Workflow definition
  SLG1: Application log
  
  
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on configuring SAPconnect and troubleshooting email issues.
  
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.