How To Fix SWF_MAIL014 - Error when determining the recipient

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_MAIL - Workflow: Error in Workflow Mail Connection

• Message number: 014

• Message text: Error when determining the recipient

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_MAIL014 - Error when determining the recipient ?

  The SAP error message SWF_MAIL014 indicates that there is an issue with determining the recipient for a workflow email notification. This error typically arises in the context of SAP Business Workflow when the system is unable to identify the correct recipient for a workflow task that is supposed to send an email.
  Causes:
  
  Missing or Incorrect User Data: The recipient's user data may be incomplete or incorrect in the SAP system. This includes missing email addresses or user IDs.
  Workflow Configuration Issues: The workflow may not be configured correctly, leading to issues in determining the recipient.
  Authorization Issues: The user executing the workflow may not have the necessary authorizations to send emails or access the recipient's data.
  Mail Configuration Problems: The SAP system may not be properly configured to send emails, including issues with the SMTP settings.
  Recipient Not Found: The specified recipient may not exist in the system or may have been deleted.
  
  Solutions:
  
  
  Check User Data:
  
  Go to transaction code SU01 and verify that the user profile of the intended recipient is complete, especially the email address field.
  Ensure that the user is active and not locked.
  
  
  
  Review Workflow Configuration:
  
  Use transaction code SWDD to check the workflow definition and ensure that the recipient determination logic is correctly set up.
  Verify that the task is correctly assigned to the intended recipient.
  
  
  
  Check Authorizations:
  
  Ensure that the user executing the workflow has the necessary authorizations to send emails and access the recipient's data.
  
  
  
  Verify Mail Configuration:
  
  Check the SMTP configuration in transaction code SCOT to ensure that the email settings are correctly configured.
  Test the email sending functionality to ensure that the system can send emails.
  
  
  
  Check for Recipient Existence:
  
  Ensure that the recipient exists in the system and has not been deleted or deactivated.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the workflow to trace where the recipient determination is failing. This can provide insights into what might be going wrong.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message.
  Documentation: Review SAP documentation on workflow and email notifications for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue causing the SWF_MAIL014 error in your SAP system.