How To Fix SWF_MAIL014 - Error when determining the recipient

SWF_MAIL014 - Overview

• Message type: E = Error

• Message class: SWF_MAIL - Workflow: Error in Workflow Mail Connection

• Message number: 014

• Message text: Error when determining the recipient

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_MAIL014 - Error when determining the recipient ?

  The SAP error message SWF_MAIL014 indicates that there is an issue with determining the recipient for a workflow email notification. This error typically arises in the context of SAP Business Workflow when the system is unable to identify the correct recipient for a workflow task that is supposed to send an email.
  Causes:
  
  Missing or Incorrect User Data: The recipient's user data may be incomplete or incorrect in the SAP system. This includes missing email addresses or user IDs.
  Workflow 
  Configuration Issues: The workflow may not be configured correctly, leading to issues in determining the recipient.
  Authorization Issues: The user executing the workflow may not have the necessary authorizations to send emails or access the recipient's data.
  Mail Configuration Problems: The SAP system may not be properly configured to send emails, including issues with the SMTP settings.
  Recipient Not Found: The specified recipient may not exist in the system or may have been deleted.
  
  Solutions:
  
  
  Check User Data:
  
  Go